2 Replies Latest reply on Oct 17, 2016 1:41 AM by girijaAgarwal

    Exporting PDFs

    glennw19768369

      From Adobe DC, when I try to save a file or export to Word, I get a blank box.

        • 1. Re: Exporting PDFs
          Karl Heinz Kremer Adobe Community Professional

          Converting from PDF to Word, Excel or any other format is one of the most complex things you can try to do with a PDF file. It works very well in some cases, in other cases the output has very little to do with the original file (which seems to be the case with your document). The key for success is that the PDF file needs to be "tagged" - which means that it contains information about the information that is displayed in the file. The best way to make sure that a PDF file is tagged correctly is by using the PDFMaker in Acrobat to create the PDF file from Word or Excel (that's the Acrobat ribbon or toolbar).

           

          Unfortunately there is not much you can do to improve the output without spending a lot of time (e.g. by manually tagging the file). Also, if you are using Adobe's ExportPDF service and don't have access to Acrobat, that is not even an option.

           

          Because you are not getting anything, that suggests that there may not even be real text in your document. Can you select text and paste it into e.g. a blank word document?

          • 2. Re: Exporting PDFs
            girijaAgarwal Adobe Employee

            Hi Glenn Warren,

             

            We apologize for the delay in response and the inconvenience caused to you.

             

            Could you please let us know the following information:

            1. Dot version of Adobe application and OS(Win/Mac) you are using.
            2. Share the workflow you are following to export.
            3. Share the file you are trying to export

             

            You can share the above information @ : agarwala@adobe.com

             

            Thanks and Regards,

            Girija