I created a new thread from your question, because it has not much sense to put it in a 7-years old thread, which was bit different because it only talked about capturing web applications.
Which version are you using (exact number please)? Do you run Captivate as Administrator?
Thank you Lilybiri.
I am using Captivate 8.01.242 on Windows 7 Professional. And yes, I am running it as an administrator.
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Perhaps it boils down to a difference in browsers? Are you using the same browser as your co-workers? If not, that's likely the issue. If you are using the same browser as they are, my guess is that it may be a difference in your browser settings.
Sigh, we thought that might be an issue as well, but we're all using IE 11 and, as far as we can tell, using the same settings, same updates, etc.
I've even tried recording on and off the VPN, in and out of Enterprise mode, in different browsers. I've also confirmed, we are not using keyboard shortcuts to navigate but actually clicking (in case it matters).
Thanks for the thought!
Figured it out! I had waaaaay too many files in my Temp Files folder in my Windows profile. Once IT cleared it, everything worked fine.