1 Reply Latest reply on Aug 24, 2016 1:47 AM by Nanaky

    Cant authorise new computer error message says adobe ID used before?

    darrenm63206422

      I have previously authorised a computer using my ID and password.

       

      I have since given that computer up and am trying to authorise a new one.

       

      I am getting a message say the ID has been used before and therefore I cannot authorise the new one.

       

      Any help would be great.

       

      Darren

        • 1. Re: Cant authorise new computer error message says adobe ID used before?
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.