Hi paulkeduhsd205 ,
Sorry for the inconvenience.
Would you help us with the details of those devices if possible? Like Andriod version and Reader version?
Also, is possible please share some of the corrupted files with us.
The tablets are Samsung Note 10.1, Android version 4.1.2, model number GT-N8013. I will try to send a corrupted file. The text book is 29 MB. The corrupted files are usually less than 2 MB. All of my students are using their school email, which ends in @eduhhsd.k12.ca.us. If you can get into an account, you may be able to see what is happening. The student accounts have 4 letter and 4 numbers before the @eduhhsd.k12.ca.us. Hope that helps,
The reader version is the most recent app from the Android play store.
Thanks for reporting the issue. We are currently trying to reproduce this at our end. Could you please provide the adobe id where you observed the issue in a private message so that we can verify the issue with the same?
Adobe Acrobat Team
Adobe id REMOVED have a corrupted file this morning. I am having the students leave the corrupted files in the cloud. They will upload a new e-text file to work on today in class.
Thank you for your help!
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
1 person found this helpful
When a Staff person asks for private information hover your mouse over their name
you may then click the Message option in the popup window to send a private email
Do NOT post private information in a public form
Thank you! I did not know how to send a private message. Do you have the information, or should I send it again, this time privately?