3 Replies Latest reply on Oct 31, 2016 8:38 AM by db55937763

    After Effects can’t continue: Error while accessing the preference files inside “/Users/dsvp/Library/Preferences/Adobe/After Effects/13.8”

    paulg54377285

      After having After Effects run for several months, I now cannot launch After Effects without this error:  After Effects can’t continue: Error while accessing the preference files inside “/Users/dsvp/Library/Preferences/Adobe/After Effects/13.8”.  There is no Library sub-folder present which is the first obvious sign something is wrong.  I have uninstalled and reinstalled twice with the same error and lack of file structure.  I don't understand why a re-install doesn't create the necessary folders and files.