Are these videos coming from a camcorder? Which model?
Did you use Premiere Elements' Add Media/From Cameras and Devices to get the video from the camcorder to your computer?
Video from non-camcorder can have variable frame rates, which can cause what you describe.
Also what operating system are you using? Have you ensured you have Quicktime 7, per the program's system requirements?
Thank you for your response!
My video's are indeed coming from a camcorder, models Sony HXR-NX30 and Sony HDR-PJ10E. I did not use Premiere Elements to get the video's on my computer, they were on my computer already before I installed the trial version of Premiere Elements.
I'm using Windows 10 as my operating system but I do not have Quicktime 7. Do I need to install Quicktime 7 for Premiere Elements to run smoothly?
Yes -- and yes, you should try using Premiere Elements to get the MTS files from the camcorders.
I'm assuming you're shooting 1920x1080 AVC format.
To be honest, I'm not sure what format I'm shooting in. The camcorders I used were rented and brought back again so I won't be able to use Premiere Elements to get the files from the camcorder anymore.
However, I was able to convert the .MTS files to .MP4 files and the problem seems to be solved now. Only when I play the video, the quality decreases relative to when I pause the video. The quality stays poor after exporting the file. Can I solve this? Or might this be different in the trial version?
Yes. Shoot in the best format in the first place. 1920x1080 AVC MTS.
You dont need Elements to get avchd footage to your computer. Windows Explorer is just as good. Which you might have done already.
But it is important you copy the entire card to hdd, not just extract the mts files from the stream.
Go in the Interpret footage in the Media Assets and check if the footage is interpreted to the correct framerate.
You should not have to convert to mp4, can you upload (e.g.dropbox) a original mts clip to test?
Although using Premiere Elements to get the video from your camcorder guarantees you're getting the right files.
Thanks for your response!
I indeed shot at 1920x1080.
I'm new at this; how do I know what the correct frame rate is? It says 25.000 when I go to Interpret footage.
What do you mean I should test by uploading an original file?
By the way, not only the quality of the .MP4 video decreases when playing or exporting, to the .MTS video happens the same...
You do need to learn how a camera works, and know what settings you used in the camera.
At what framerate did you shoot your footage?
You can check with MediaInfo (install and run a clip). Post screendump in treeview here on forum.
Thanks for the tip! I shot in 25.000 FPS, just as Premiere Elements shows at Interpret Footage.
I don't think there is something wrong with the video's because I just tried to open a video again and nothing was wrong. When I added more video's, however, the audio of some video's disappeared and all the video's (including the one that was alright before) were played in high speed... Could this be because I'm using the trial version or maybe because my computer is not sophisticated enough to run Premiere Elements?
No, trial is fully functional except for the watermark.
What are you comp. specs?
My computer specifications: 1920x1080; Intel Core i7-4510U; Radeon R5 M330.