15 Replies Latest reply on Nov 19, 2016 2:26 PM by maggieprentice

    DRM authorization issue with eReader

    j9carstock

      Hello,

       

      I am trying to download a book from my local library (in an EPUB format) using Adobe Digital Editions. The eBook opens correctly on my computer, but when I try to copy it over to my eReader, I get the following error:

       

      "This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID. Please sign-in with the authorized Adobe Id and try again."

       

      However, I have checked and the eBook is authorized under the same id as my device (I checked the authorization code). Do you have ideas about why that might be?

       

      I have tried re-setting my eReader to factory settings, but that has not fixed the issue.

       

      Thank you,

        • 1. Re: DRM authorization issue with eReader
          Nanaky Level 5

          Has you try if work with a older version: Adobe Digital Editions downloads

          • 2. Re: DRM authorization issue with eReader
            keeleyb41310847

            Did you ever get this solved?  I am having the same problem, but only with certain books.  I have had no luck getting help from Kobo or Adobe on this.

            • 3. Re: DRM authorization issue with eReader
              kitley

              Hi Keeley...yes, I did get it solved finally, with the help of a wonderful

              girl from Kobo.  Busy right now, but will send you the instructions this

              evening, that worked for me.  Do you have a Kobo ereader?  Mine is a Sony,

              but I would think it would work the same with both.  Will email you tonight.

               

              Kathy

               

              On Thu, Sep 15, 2016 at 7:47 PM, keeleyb41310847 <forums_noreply@adobe.com>

              • 4. Re: DRM authorization issue with eReader
                karenf19106783

                Will you email me too? I have the exact same problem/error message. Thank you!

                • 5. Re: DRM authorization issue with eReader
                  kitley Level 1

                  yes, I sure will Karen.  Please let me know if you receive this email...not

                  sure how to send it to you, plus the forum.  Thanks.

                   

                  Kathy

                   

                  On Fri, Sep 16, 2016 at 4:00 PM, karenf19106783 <forums_noreply@adobe.com>

                  • 6. Re: DRM authorization issue with eReader
                    keeleyb41310847 Level 1

                    Any help with it would be great!

                     

                    Sent from my iPhone

                    • 7. Re: DRM authorization issue with eReader
                      kitley Level 1

                      Hi Keeley.  You will need to know your Digital Edition UserID and Password,

                      and password for whatever book site you are using.  Then, do the following

                      in order

                       

                      1) launch Adobe Digital Edition

                      2) Deauthorize it be hitting Ctrl  shift and D

                      3) Reboot computer

                      4) Reauthorize ADE by doing the following

                      5) Launch ADE

                      6) Click drop down menu  (to right of Lib Menu)

                      7) Click Authorize Computer.  Now your computer is authorized to ADE

                      8) Reboot computer

                      9)Deauthorize your ereader from ADE, by doing the following

                      10)Launch  ADE) Connect ereader to computer

                      11) Hit  Ctrl  shift and E  to open a menu to select which device you want

                      to Deauthorze

                      12) safetly  remove and unplug ereader

                      13) Reset reader to factory settings, then rerenter date and time on

                      ereader, if needed, and resink ereader  with desktop

                      14) Reauthorize ereader, by closing ADE and unplug ereader

                      15) Plug in ereader and open ADE and it should say it has found a new

                      device to authorize

                      16) Reboot

                       

                      This is what they told me to do...minus the reboots.  It didn't work the

                      first time, so I rebooted after each section and then it worked.  Only

                      trouble I had was resetting my ereader to factory settings, and found the

                      instructions online.  Hope this works for you...please let me know, and

                      hope you understand the way I am giving it to you..I kinda rewote them for

                      myself to understand.  Seems daunting because there are so many steps, but

                      it really isn't...took me 5 or 10 minutes

                        PS>step 13 where it says to resink ereadeader, I did not do as I could

                      not see how to do it.

                      Kathy

                       

                      On Fri, Sep 16, 2016 at 8:09 AM, Kathy Hanes <kathyhanes2001@gmail.com>

                      • 8. Re: DRM authorization issue with eReader
                        kitley Level 1

                        Keeley...just sent instructions....did you get them, or did I send them to

                        the  help centre?

                         

                        Kathy

                         

                        On Fri, Sep 16, 2016 at 8:09 AM, Kathy Hanes <kathyhanes2001@gmail.com>

                        • 9. Re: DRM authorization issue with eReader
                          kitley Level 1

                          Hi Karen...do these steps in order

                           

                          Deauthorize Adobe Digital Edition, by launching ADE

                          - Deathorize  by hitting Ctrl shift and D

                          -Reboot computer

                          -Reauthorize by launching ADE

                          -click drop down to right of Lib Menu

                          -click Auth computer, and it should now be authorized

                          -Reboot computer

                          -Deauth e reader from ADE by

                          -Launch ADE

                          -connect ereader to computer

                          -hit Ctrl shift and E to open a menu to select which device you want to

                          Dauth

                          -safetly remove and unplug ereader

                          -reser ereader to factory settings then reenter date and time, if needed.

                          -Resink ereader with desktp ( I did not do this step as I could not see how

                          to do it)

                          To reauth ereader, close ADE and unplug ereader

                          -plug ereader back in and open ADE and it should say it has found a new

                          device to auth.

                          -Reboot

                           

                          They gave me these instruciotns,.minus the reboots,  and it did not work

                          the first time, so the second time I rebooted after each step...and it

                          worked.  Let me know if it works for you.  Hope you understand the

                          instructions..I had rewritten so I could save them the way I interpreted

                          them.  You will need to know your  Digital Edition user id and password, as

                          well as the same for the site you use to get books.  The only trouble I

                          found was with resetting my ereader to factory settings, but found the

                          instructions online.  These instructions look daunting, but really it only

                          took 5 or 10 minutes to do.  Good luck.

                          Please let me know if this works for you.

                           

                          Kathy

                           

                          On Fri, Sep 16, 2016 at 7:33 PM, Kathy Hanes <kathyhanes2001@gmail.com>

                          • 10. Re: DRM authorization issue with eReader
                            karenf19106783 Level 1

                            Great, thank you!

                             

                            Sent from my iPhone

                            • 11. Re: DRM authorization issue with eReader
                              keeleyb41310847 Level 1

                              Thanks!

                               

                              Sent from my iPhone

                              • 12. Re: DRM authorization issue with eReader
                                johnm784224

                                Kathy ... can you send me the solution as well?

                                 

                                Many thanks

                                 

                                [Personal info removed by Mod, please send emails via PM]

                                • 13. Re: DRM authorization issue with eReader
                                  kitley Level 1

                                  yes, I will forward the steps as sent to me by Kobo.  For me, the first

                                  time it didn't work, so between each step, the next time, I rebooted my

                                  computer.  Not sure if I needed to, or if I did something wrong the first

                                  time.

                                  hmmm, on second thought I guess I can't forward them without your

                                  email...so here they are.  Feel free to post them on the forum if you know

                                  how...I can't figure it out.  Thanks

                                   

                                  you will need to know your Digital Editions user id and password

                                   

                                  -Launch Adobe Digital Editions

                                  - to deauthorize hit Ctrl shift, and D

                                  -reboot computer

                                   

                                  - Authorize by launching Dig Ed

                                  -click the drop down menu to Lib Menu on the right

                                  -click Author Comp...should now be authorized

                                  -Reboot Comp

                                   

                                  Deauthorize ereader

                                  -launch Dig E

                                  -connect reader to computer

                                  -hit ctrl, shift and E to open a menu to select which device you want to

                                  Deauth

                                  -saftly remove and unplug e reader

                                  -reset ereader to factory settings..can find instructions on line  for how

                                  to do this, then reenter date and time if needed

                                  -resink ereader to desktop...I did not do this step, as I could not figure

                                  how

                                  -Reboot

                                   

                                  To reauth ereader, close Dig Ed, and unplug ereader

                                  -plug  in ereader and open Dig Ed, and it should say it has found a new

                                  device to auth

                                  -reboot comp

                                    Hope it works...let me know please and thanks

                                   

                                  Kathy

                                   

                                   

                                   

                                  On Sat, Sep 17, 2016 at 6:46 PM, johnm784224 <forums_noreply@adobe.com>

                                  • 14. Re: DRM authorization issue with eReader
                                    kitley Level 1

                                    sorry John..had it typed and mod removed it, saying I have to pm you.

                                    Don't know how to do that.  If you email me    kathyhanes2001@hotmail.ca

                                    I will respond

                                     

                                    On Sat, Sep 17, 2016 at 8:23 PM, Kathy Hanes <kathyhanes2001@gmail.com>

                                    • 15. Re: DRM authorization issue with eReader
                                      maggieprentice

                                      i am also having this issue, it seem to be everytime I download a new book.  can't even open the book I was currently reading and am about 80% read with it, very frustrating