Did you ever get this solved? I am having the same problem, but only with certain books. I have had no luck getting help from Kobo or Adobe on this.
Hi Keeley...yes, I did get it solved finally, with the help of a wonderful
girl from Kobo. Busy right now, but will send you the instructions this
evening, that worked for me. Do you have a Kobo ereader? Mine is a Sony,
but I would think it would work the same with both. Will email you tonight.
On Thu, Sep 15, 2016 at 7:47 PM, keeleyb41310847 <email@example.com>
Will you email me too? I have the exact same problem/error message. Thank you!
yes, I sure will Karen. Please let me know if you receive this email...not
sure how to send it to you, plus the forum. Thanks.
On Fri, Sep 16, 2016 at 4:00 PM, karenf19106783 <firstname.lastname@example.org>
Any help with it would be great!
Sent from my iPhone
Hi Keeley. You will need to know your Digital Edition UserID and Password,
and password for whatever book site you are using. Then, do the following
1) launch Adobe Digital Edition
2) Deauthorize it be hitting Ctrl shift and D
3) Reboot computer
4) Reauthorize ADE by doing the following
5) Launch ADE
6) Click drop down menu (to right of Lib Menu)
7) Click Authorize Computer. Now your computer is authorized to ADE
8) Reboot computer
9)Deauthorize your ereader from ADE, by doing the following
10)Launch ADE) Connect ereader to computer
11) Hit Ctrl shift and E to open a menu to select which device you want
12) safetly remove and unplug ereader
13) Reset reader to factory settings, then rerenter date and time on
ereader, if needed, and resink ereader with desktop
14) Reauthorize ereader, by closing ADE and unplug ereader
15) Plug in ereader and open ADE and it should say it has found a new
device to authorize
This is what they told me to do...minus the reboots. It didn't work the
first time, so I rebooted after each section and then it worked. Only
trouble I had was resetting my ereader to factory settings, and found the
instructions online. Hope this works for you...please let me know, and
hope you understand the way I am giving it to you..I kinda rewote them for
myself to understand. Seems daunting because there are so many steps, but
it really isn't...took me 5 or 10 minutes
PS>step 13 where it says to resink ereadeader, I did not do as I could
not see how to do it.
On Fri, Sep 16, 2016 at 8:09 AM, Kathy Hanes <email@example.com>
Hi Karen...do these steps in order
Deauthorize Adobe Digital Edition, by launching ADE
- Deathorize by hitting Ctrl shift and D
-Reauthorize by launching ADE
-click drop down to right of Lib Menu
-click Auth computer, and it should now be authorized
-Deauth e reader from ADE by
-connect ereader to computer
-hit Ctrl shift and E to open a menu to select which device you want to
-safetly remove and unplug ereader
-reser ereader to factory settings then reenter date and time, if needed.
-Resink ereader with desktp ( I did not do this step as I could not see how
to do it)
To reauth ereader, close ADE and unplug ereader
-plug ereader back in and open ADE and it should say it has found a new
device to auth.
They gave me these instruciotns,.minus the reboots, and it did not work
the first time, so the second time I rebooted after each step...and it
worked. Let me know if it works for you. Hope you understand the
instructions..I had rewritten so I could save them the way I interpreted
them. You will need to know your Digital Edition user id and password, as
well as the same for the site you use to get books. The only trouble I
found was with resetting my ereader to factory settings, but found the
instructions online. These instructions look daunting, but really it only
took 5 or 10 minutes to do. Good luck.
Please let me know if this works for you.
On Fri, Sep 16, 2016 at 7:33 PM, Kathy Hanes <firstname.lastname@example.org>
Great, thank you!
Sent from my iPhone
Sent from my iPhone
Kathy ... can you send me the solution as well?
[Personal info removed by Mod, please send emails via PM]
yes, I will forward the steps as sent to me by Kobo. For me, the first
time it didn't work, so between each step, the next time, I rebooted my
computer. Not sure if I needed to, or if I did something wrong the first
hmmm, on second thought I guess I can't forward them without your
email...so here they are. Feel free to post them on the forum if you know
how...I can't figure it out. Thanks
you will need to know your Digital Editions user id and password
-Launch Adobe Digital Editions
- to deauthorize hit Ctrl shift, and D
- Authorize by launching Dig Ed
-click the drop down menu to Lib Menu on the right
-click Author Comp...should now be authorized
-launch Dig E
-connect reader to computer
-hit ctrl, shift and E to open a menu to select which device you want to
-saftly remove and unplug e reader
-reset ereader to factory settings..can find instructions on line for how
to do this, then reenter date and time if needed
-resink ereader to desktop...I did not do this step, as I could not figure
To reauth ereader, close Dig Ed, and unplug ereader
-plug in ereader and open Dig Ed, and it should say it has found a new
device to auth
Hope it works...let me know please and thanks
On Sat, Sep 17, 2016 at 6:46 PM, johnm784224 <email@example.com>
i am also having this issue, it seem to be everytime I download a new book. can't even open the book I was currently reading and am about 80% read with it, very frustrating