I apologize for the trouble.
Do you have any case reference number for your interactions with the support?
I can escalate and follow up for the same.
Yes, the case number is 0219488349
Any assistance or enlightenment you can provide will be very much appreciated!
Charlie, I have escalated the case to the concerned team and they will be reaching out to you.
Thank you. I have been contacted by a technical consultant and their team is working on the problem.
Let me know if you have any other questions.
P.S. when using Adobe forums, please mark helpful/correct responses of Staff/helper, if there are any.