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Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
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Creative Cloud support (all Creative Cloud customer service issues)
If you continue to get no results I suggest you try sending a private message to one of the staff members that helps in this forum that has a history of spurring action. https://forums.adobe.com/people/Sheena+Kaul
Thank you Ned, I will try again with the links that you have sent me
This has been escalated to our concerned team.
Request a little more patience from your end for this.
Let us know if you need any more information.