4 Replies Latest reply on Dec 7, 2016 5:58 AM by Nanaky

    Error, Check Activation?


      I am trying to download an ebook from Netgalley, and I have Adobe Digital Editions installed, but when I try to open the book, it tells me "Error! Check Activation". I am logged into Adobe Digital Editions and it's authorized to my computer. Why won't it work.

        • 1. Re: Error, Check Activation?
          Nanaky Level 5



              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.




              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.

          1 person found this helpful
          • 2. Re: Error, Check Activation?
            Guernseycove Level 1

            Do not see adept key

            • 3. Re: Error, Check Activation?
              briank99751229 Level 1

              I already did thsi step ( necessary to de-authorize) but now won;t allow me to authorize my computer.  Says it cannot "connect to fulfillment server" and thinks I am not online (which obviously I AM).


              Don;t waste your time with chat.  They have zero clue and cannot help.

              • 4. Re: Error, Check Activation?
                Nanaky Level 5

                Guernseycove schrieb:


                Do not see adept key

                o.O Do found the entry untill this: HKEY_CURRENT_USER\Software\Adobe\