0 Replies Latest reply on Aug 26, 2016 4:06 PM by nickh77639683

    InDesign won't launch, stops on "starting up trackers"

    nickh77639683

      No matter what I do, InDesign CC 2015 will never successfully open up. It gets to the point in the loading popup where it says "Starting up trackers..." every time, but then "stops working." I tried uninstalling and reinstalling and using the Creative Cloud Cleaner Tool, but it won't ever open. Illustrator works just fine, though. When I checked the Event Viewer, I got this:

      Faulting application name: InDesign.exe, version: 11.4.1.102, time stamp: 0x579f93de
      Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff
      Exception code: 0xc0000409
      Fault offset: 0x0000000000074a30
      Faulting process id: 0xfbc
      Faulting application start time: 0x01d1ff2e3ca3d4ee
      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe
      Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR120.dll
      Report Id: d41d3428-ed36-48ee-9459-4e2486cc66f5
      Faulting package full name:
      Faulting package-relative application ID:

       

      Please help.