Hi, 2 years ago I bought my Canon 6D . Whith it I got the Premiere Elements 12 SW. I did not use it, because of I did not draw any video. Now I try to activate the SW. After launching the program I get an message, I shoult verify my SN. When I click verify, I get an error message, "The SN can not by verified" get online support from our custommer service. But the guys in CS can not help me, they have told me, I should solve this problem in this forum. I am angry, but what should I do. Could you help me? I can not use my SW.