1 Reply Latest reply on Aug 27, 2016 2:16 AM by Ann Bens

    trouble importing olympus video

    skentg

      I have been able to import and edit avchd videos with my elements 12 with no problems.  I recently purchased an Olympus tough camera/video and have been unable to import and edit the videos from the camera. I am not sure of the format. I get a message that says generic error and it won't import.  I can view the videos on my computer so I know the video is good but when I try to import them to elements 12 is when I get the error message.  Anyone know what I might be doing wrong and would it help to upgrade to elements 14.