7 Replies Latest reply on Aug 29, 2016 11:40 PM by Nanaky

    "E AUTH NOT READY" error & Unable to Erase Authorization

    lauras10472987

      The message "E Auth Not Ready" pops up when I try to open an ebook from the Brooklyn Public Library.  Then when I follow the directions on the help page (Activation errors in Adobe Digital Editions ) for the Mac (below), it starts by deauthorizing your Adobe account.  When I tried to do this, I get a "Unable to Erase Authorization.  Please try after some time" message.  I'm not sure where to go from here.

       

       

      Mac OS

       

      1. Open Adobe Digital Editions.
      2. Press Command+Shift+D to deauthorize Adobe Digital Editions.
      3. Select Erase Authorization.
      4. Click OK and quit Adobe Digital Editions.
      5. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
        If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
      6. Open Adobe Digital Editions and reauthorize.