4 Replies Latest reply on Aug 27, 2016 1:22 PM by dj_paige

    How to recover serial key for pre-upgrade version?

    nazirao41731057

      I upgraded to Lightroom 5 (desktop version) 1,5 years ago. I have the upgrade serial key, but I lost the original key for version 4. Without it, I cannot re-install it in my new computer... The product was registered but it only saves v5 key in my account. I looked everywhere and contacted support as well. The chat person was not able help and said he needs to go to the next level support contact - so I need to wait for 24 hours... I looked the registry entry in my old laptop but I couldn't find it. The activation screen in my old installation shows both keys but they are masked out...

       

      Is there anyway to recover my pre-upgrade serial key from my old computer?