Hi orlandot96351370 ,
I am not able to reproduce the issue at our end. Could you let us know what's the default storage location is set on your phone?
Try to connect you phone to the computer via USB and see if you can find the location.
I have the same question. The folder /data/user/0/ etc. is nowhere to be found using the File Manager and is not found when my LG4 is connected to my computer. So where is this file to be found?
Adobe Acrobat reader indicates that the folder exists since saving the pdf file for creating comments enabled the file to be stored in a local directory with aforementiond URL string in the first place. So where is it?
I connected my phone to the computer via USB, but i can't find the location yet. I searched on the folders of SD card and internal memory, but i don't found the directory specified by app... the " /data/user/0/com.adobe.reader/files/Downloads "
I have tried to reproduce the issue at our end and the location which you mentioned exist on the phone.
Could you please let us know if this is happening with a specific file or with other file as well?
Would it be possible for you to share the file with us, i have sent you a private message for the same, please respond to that message.
Please find below the screenshots:
And when i went to File Explorer,
We are agreed as to the symptoms. No matter what kind of edit, in particular highlighting in this instance, the edited file ends up in a storage area that we can't find using file manager even when connected to a PC.
Not having developed the software, I have no knowledge of how the particular storage folder is generated that we can't find. I am totally ignorant about the Adobe software that generates this folder and its relationship or compatibility with Android version 6.0. That's about as far as I can get on this.
Perhaps the entire issue needs to be reviewed by those having developed this software in the first place. Thank you.
Having the same issue here. I took notes during class. Some documents forced me to make a local copy. Now I can only find the original file, while the others are missing.
I'm having the same issue here. It's getting pointless highlighting these PDF's only to find out that you can't transfer them to another gadget since these directories don't exist. What the hell Adobe? It wasn't like this before. Or is it android's fault?
I am sorry for the delay in response.
Could you please share the following details with us?
Acrobat Reader app and the Android OS version installed on the device.
You may use below given link to do so:
Thank you for this reply.
I'm currently using Android 6.0.1 on an Asus Zenphone Max
My Adobe Acrobat is currently version 17.0
I have the same issue. I want to access a file it's shown on my adobe app. Although I can't find it anywhere on my device storage. I can't even find the folder com.adobe.reader any where on the data folder or else !!! please help. I need those files.
I believe all we actually want is the ability to save the files in ...\data\... locally (on our phones) without first uploading and downloading to the cloud...total waste of data. Please fix the app accordingly
The reason for this behavior is that some OEM's (Original Equipment Manufacturer) mount external storage as read-only. When a pdf file(stored on an external storage) opened in Acrobat Reader, Acrobat Reader gives you an option to create a local copy of the file. The local copy that is created is under the private area of the app and no other app on the device can access this location.
This is not even an answer and it certainly is not correct...
Maybe some OEMs do mount external storage as read-only but this ought not to be an issue overall.
It's true that some versions of Android and therefore some devices do prohibit writing to external storage (Kit-Kat being the worst offender we believe). However, that in itself should not preclude Acrobat being capable of writing to external storage on devices which do.
Bearing in the mind the following points:-
1) OEM devices running Lollipop or newer have the capability to allow/grant apps specific directory access on external storage for the very purpose.
2) Other apps, even those written by enthusiast/non-professional developers, have no problem availing themselves of this capability.
The question now becomes: why can't Adobe do the same with Acrobat?
Adobe would do well to consider what it already ought to know:
Most devices are sold with a minimum internal storage capability therefore necessitating the addition of external storage. Keeping all sorts of media (be it photo's, docs, music etc.) on internal storage makes no sense from a device performance perspective and, as has been shown in this very thread, makes daily practical use of Acrobat a proper pain.