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Photoshop and Lightroom Trial Even though I pay monthly

New Here ,
Aug 28, 2016 Aug 28, 2016

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I pay monthly for Photoshop and Lightroom yet on my dashboard I have been told that my trial has ended and I need to purchase in order to open. Who can I contact about this? Thank you

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Aug 28, 2016 Aug 28, 2016

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Community Expert ,
Aug 28, 2016 Aug 28, 2016

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LEGEND ,
Aug 28, 2016 Aug 28, 2016

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LATEST

Sign out, Sign in | Creative Cloud desktop app

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

FAQ: What do I do if I have a membership but my app is acting as if I have a trial?

https://forums.adobe.com/thread/1962238

Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

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