14 Replies Latest reply on Sep 12, 2016 11:39 PM by Nanaky

    Can't erase computer authorization

    janicen69304389 Level 1

      I have been trying to erase an authorization and every time it says I have the wrong password.  I change the adobe password and go back and try again and get the same answer every time.  I went to chat (case # 0219559779) and they couldn't help.  Is there a way to completely erase Adobe edition from my computer including the authorization so I can reinstall with a clean slate?  I have uninstalled the program (4.5) and reinstalled but it keeps showing the authorization.  I've tried regedit but there is no Adet folder to remove.  I'm using Windows 10

       

       

      Thanks