2 Replies Latest reply on Sep 21, 2016 11:15 AM by senjaez49486447

    Mocha Ae error:"The file is corrupted or in an unsupported format."

    senjaez49486447 Level 1

      So I am trying to use "Track in Mocha Ae" inside After Effects. The problem is that whenever I try to import video files into Mocha Ae, it does not read my video files and always shows this error message:

       

      "The file is corrupted or in an unsupported format."

       

      I have searched for a solution by myself, and I downloaded QuickTimes as some of the experts explained in other question panels.

      However, even if I opened video with QuickTimes, this error still showed up.

       

      The type of file is showing ".MTS", just to give more details about this video file.

       

      I was wondering what may be causing this error. Someone HELP ME PLEASE!!!