Your software is nearly three years old so, unfortunately, Adobe won't offer you technical support for it. Why did you wait so long to install it?
That said, do you have Quicktime 7, per the system requirements for the program?
What operating system are you using and with what processor?
Are you saying that the program won't even open for you, or that it will open but crashes when you add video?
What model of camcorder is your video coming from and what format and resolution is it?
Finally, have you tried downloading the free trial of version 14 -- just to see if you have the same issues with it?
I have wait because sometimes it works and because i don't work on it all the days.
I use windows 7 Pro 64 Bits with a Dell Latitude E7440. This is the quick time version required by Adobe premiere element. I have also try another version of quick time without any success.
I can't open it, it crashes when i double click on the icon.
No have not tried to install the free trial of version 14 because this is the laptop of an employee of my company and he need to work. So i can't test this version.
I'm the IT support of my company.
Ps: sorry for my english.
Try uninstalling the program, running CCleaner to clean the registry and reinstalling.
Though I still recommend installing version 14, just as a troubleshooting test.
Try uninstalling the program, running CCleaner to clean the registry and reinstalling. --> NOT OK
installing version 14 --> OK
I know that we have Adobe Premiere Pro also and we don't have any problem.
If I remember right, version 12 did some issues with nVidia graphics cards. If you have one of them, it's worth going to the nVidia site and ensuring you have the latest.
Other than that (and upgrading to version 14), I don't know what to recommend, Nadine.