1 Reply Latest reply on Sep 1, 2016 5:43 AM by Nanaky

    I can not authorize another computer with my Adobe ID

    k.dominiak

      I have two computers and would like to read a DRM-formatted e-book on both. But when I try to authorize my secondary computer using my Adobe ID I get this message:

       

      "You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices. Please try again."

       

      I have tried to log in on my primary computer and see which products are appointed to my account - and there are none.

       

      Can you please help me solve this problem?

       

      Best regards

      Katarina

        • 1. Re: I can not authorize another computer with my Adobe ID
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.