6 Replies Latest reply on Aug 31, 2016 9:08 AM by Abambo

    Lightroom 5: This app can't run on your PC

    petes52120274

      I am trying to install Lightroom 5 on a new laptop, MSI GL 6QD, but get the following error.  "This app\can't run on your PC".  I have tried running as Admin but no luck.

       

      From Event viewer I get the following

       

      Log Name:  Microsoft-Windows-Application-Experience/Program-Compatibility-Troubleshooter
      Source:    Microsoft-Windows-Application-Experience
      Date:      29/08/2016 19:16:53
      Event ID:  5002

      Task Category: None

      Level:     Information
      Keywords:
      User:      MSI\silversinker
      Computer:  MSI

      Description:

      The Program Compatibility Troubleshooter queried the Compatibility Online Service for information about an application. Results are below.

       

      Application name: Unknown Program

      Application version: 0.0.0.0

      Executable path: D:\Downloads\Lightroom_5_LS11_win_5_7_1.exe

      Recommended layer:

      URL:

      Compatibility status: 0

      FileID: 0000ec44b17498a5d4183a4211785787f616e3001f67

      ProgramID: 00068510d4d231dd58561991609d3f35cb9f0000ffff

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

      <Provider Name="Microsoft-Windows-Application-Experience" Guid="{EEF54E71-0661-422D-9A98-82FD4940B820}" />
      <EventID>5002</EventID>
      <Version>0</Version>
      <Level>4</Level>
      <Task>0</Task>
      <Opcode>0</Opcode>
      <Keywords>0x100000000000000</Keywords>
      <TimeCreated SystemTime="2016-08-29T18:16:53.895472100Z" />
      <EventRecordID>3</EventRecordID>
      <Correlation ActivityID="{963D5DB8-0097-0006-FEA8-3D969700D201}" />
      <Execution ProcessID="7628" ThreadID="10224" />
      <Channel>Microsoft-Windows-Application-Experience/Program-Compatibility-Troubleshooter</Ch annel>
      <Computer>MSI</Computer>
      <Security UserID="S-1-5-21-970970798-2809623298-4138173122-1001" />

        </System>

        <UserData>

      <PCWCosInfoEvent xmlns="http://www.microsoft.com/Windows/Diagnosis/PCW/events">
        <ApplicationName>Unknown Program</ApplicationName>
        <ApplicationVersion>0.0.0.0</ApplicationVersion>
        <ExecutablePath>D:\Downloads\Lightroom_5_LS11_win_5_7_1.exe</ExecutablePath>
        <RecommendedLayer>
        </RecommendedLayer>
        <URL>
        </URL>
        <CompatStatus>0</CompatStatus>
        <FileID>0000ec44b17498a5d4183a4211785787f616e3001f67</FileID>
        <ProgramID>00068510d4d231dd58561991609d3f35cb9f0000ffff</ProgramID>
      </PCWCosInfoEvent>

        </UserData>

      </Event>

       

      How can I overcome this problem?