3 Replies Latest reply on Aug 31, 2016 2:31 PM by Sheena Kaul

    Bad file

    melissab28872579

      I downloaded this file today and when I open it is terribly blurry and unusable.  I think the file is bad.

       

       

      Christmas Party Invitation with a Big Red Label and a Green Ribb - image | Adobe Stock

        • 1. Re: Bad file
          Sheena Kaul Adobe Employee

          Hi Melissa,

           

          Just to be sure, the image is #96043474.

           

          Please specify the application you using to view this image so that I can recheck and help you.

           

          Regards,

          Sheena

          • 2. Re: Bad file
            melissab28872579 Level 1

            Yes that is the file number.

             

            I'm opening it with Photoshop, which I realize isn't the ideal program for this file type, but I have opened many others without any issues.

            • 3. Re: Bad file
              Sheena Kaul Adobe Employee

              Yes Melissa, you are right. Since, this is a vector image the ideal application would be Adobe Illustrator to open it.

               

              But you can open it in Photoshop as well.

               

              I too tried to open the file in Photoshop and it was definitely blurred.

               

              I will be reporting this image to the concerned team and for the time being I would request you to use the image in Illustrator application.

               

              Regards,

              Sheena