1 Reply Latest reply on Aug 31, 2016 7:01 PM by EvilBugQueen1

    Licensed image by mistake and Photoshop file download

    mulan

      Hi, I licensed an image by mistake.  File #87064689.

       

      I'm trying to download the Photoshop file #108422278 as a preview but cannot.  A pop up box stated an error.  Please help.  Thank you.

        • 1. Re: Licensed image by mistake and Photoshop file download
          EvilBugQueen1 Adobe Employee

          Hi Mulan,

           

          I have granted you a credit for the accidentally licensed image. You'll see the credit in your counter the next time you sign into Adobe Stock.

           

          Regarding the issue with the image preview. I was able to open the preview in Photoshop with no issue. Please confirm that Photoshop is up to date and try again. If you can still reproduce the issue please reply with the exact error message.

           

          Thanks,

           

          EBQ

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