5 Replies Latest reply on Jan 17, 2017 12:51 AM by Nanaky

    ADE doesn't detect my kobo ebook reader

    chantalw14566096

      Hi!

       

      When I connect my Kobo Glo ebook reader to my computer (windows 8) , the ebook reader starts charging (as it should), but when I open Adobe Digital Editions to transfer ebooks, it doesn’t show the ebook reader at all. I can only copy books in a new shelf.

      The problem started when I finished my last book and wanted to open a new one (already installed on Kobo), it showed the error Adobe authorisation failed… I could no more open any ebooks at all. As all I tried did not work, I reset the Kobo reader to the original setting and then wanted to connect it to ADE to transfer the ebooks again. But ADE doesn’t detect that the ebook reader is connected. What can I do?