3 Replies Latest reply on Sep 1, 2016 11:14 AM by Karl Heinz Kremer

    Acrobat reader DC crashes when PDF saved as

    Minileo26 Level 1
    Minileo26 Sep 1, 2016 9:20 AM

      Everytime I try to «save as» a PDF document on which I have put some comments, it crashes and I lose everything. I have restarted my computer (I'm on windows 10) and I have the latest version of acrobat reader DC (I checked already). I have also already «fixed the installation». What can I do so that it stops doing that?

      Thank you

        • 1. Re: Acrobat reader DC crashes when PDF saved as
          Karl Heinz Kremer Adobe Community Professional
          Karl Heinz Kremer Sep 1, 2016 9:44 AM (in response to Minileo26)

          Does this also happen with a normal "Save"? Can you perform a "Save As" before you add your annotations? 

           

          Acrobat performs  different operations when you select Save vs. Save As: With a normal Save, Acrobat will create an 'incremental update", which means that the original file will be left as it is, and any new or updated information will be appended after the end of the original file. When you do a "Save As", things are different: Acrobat will recreate the whole PDF structure from scratch, which of course takes much longer.

           

          If there is a problem in the original PDF file (e.g. a corrupt PDF structure), a Save may not even know about that problem (e.g. because you never displayed the page with the corrupt data), but a Save As, because it needs to touch every bit of information in the PDF file will come across the corrupt portion. Usually, you will end up with an error message, but it's possible that you are triggering a bug in Acrobat, which can cause the crash.

          • 2. Re: Acrobat reader DC crashes when PDF saved as
            Minileo26 Level 1
            Minileo26 Sep 1, 2016 10:28 AM (in response to Karl Heinz Kremer)

            It still crashes when I save before editing the PDF. But i noticed it seems to only do that with one document (the most important one, of course). What Can I do to fix it?

            • 3. Re: Acrobat reader DC crashes when PDF saved as
              Karl Heinz Kremer Adobe Community Professional
              Karl Heinz Kremer Sep 1, 2016 11:14 AM (in response to Minileo26)

              That's what I suspected. Your annotations have nothing to do with the crash, the document is very likely corrupt. Unfortunately, there really is not much you can do. One option would be to use a different version of Acrobat/Reader to see if this is something that only happens with your version of Reader. You can still download Reader XI from here: Adobe Acrobat Reader DC Install for all versions