1 Reply Latest reply on Sep 3, 2016 4:51 PM by DdeGannes

    Files won't import

    katies2652249

      I've done the latest updates and now when I try to Import photos, I am getting an error that says, "The following files were not imported because they could not be read." and it lists all my files.  I've tried different cards, importing using the usb instead of inserting the card into my mac.  It never gives me the option to Add only Copy files and nothing is working. 

       

      Please help.  This is very frustrating!

       

      Katie

        • 1. Re: Files won't import
          DdeGannes Adobe Community Professional

          This error message is usually caused when you are using the move or copy option to import photos to a location "destination" for which you do not have user permissions for "reading and writing" to the folder. This may have been caused by the updates to your software or the operating system.

          Check the "destination" in the import right panel and ensure you have full privileges to "read and write" to the folder. Correct this in the operating system or select a alternative destination.