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You can now self cancel your Adobe Creative Cloud plan from your account page.
Please refer the help document below to understand the workflow:
I hope that helps!
I am experiencing something similar, but I can't even cancel the plan by myself.
After clicking 'manage plan', it directs me to a page that shows my Account Status and Payment Info ONLY. There's nowhere I can switch or cancel plan.
You have a Creative Cloud subscription under your Adobe ID & will need to contact our support team for cancellation assistance:
Click on Still Need Help? Contact Us
I am experiencing the same problem. I provided some personal details for a 30-day trial but was not able to cancel the plan soon after because there was no such option saying "cancel". However, when I came back today, I was shocked that I had already been charged! I never signed up and never planned to sign up because I do not need the plan.
I am desperate for cancelling my 'subscription' (although I never subscribed) and getting a refund for the first payment.
Agent chatting service has already been used. The agent left me waiting for 15 minutes already.
Your subscription has been cancelled.
I cancelled my subscription on August 2, 2016:
But yet I was still charged the monthly fee for September, October and November.
I cancelled again today and now it results that I was charged a cancellation fee, are you serious?
I demand a refund.
Please let me know how to get a refund for the 3 months I should have not been charged as well as for the cancellation fee on the second attempt to cancel.