I bought the Creative Cloud Photography plan (one-year) back in june or july and it cost RM29.99 per month.
I used my bro's credit card as my payment. Of course he knew about this and all the payment went well until the payment for this month (September). which due on 4/9/16.
My bro forgot to inform me that he had changed to a new card and adobe failed to charge me for this month, so they send me an email about my failed payment. Today i had just updated his new credit card info and deleted the old one, and the question is how do i pay adobe the payment? Will it automatically charge his new card or theres a manual way to pay? Anyone face the same problem?
This is the email adobe send to me:
Your Creative Cloud membership has been transitioned from paid to free because we were unable to bill the credit card on file. Please update your payment information to resume your paid membership.
Some Change/Verify Account links https://forums.adobe.com/thread/1465499 that may help
Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below
Creative Cloud support (all Creative Cloud customer service issues)