1 Reply Latest reply on Sep 5, 2016 8:56 AM by John T Smith

    How to resume payment with a new credit card info?

    shangj37070431

      hi guys

       

      I bought the Creative Cloud Photography plan (one-year) back in june or july and it cost RM29.99 per month.

      I used my bro's credit card as my payment. Of course he knew about this and all the payment went well until the payment for this month (September). which due on 4/9/16.

      My bro forgot to inform me that he had changed to a new card and adobe failed to charge me for this month, so they send me an email about my failed payment. Today i had just updated his new credit card info and deleted the old one, and the question is how do i pay adobe the payment? Will it automatically charge his new card or theres a manual way to pay? Anyone face the same problem?

       

      This is the email adobe send to me:

      Your Creative Cloud membership has been transitioned from paid to free because we were unable to bill the credit card on file. Please update your payment information to resume your paid membership.

       

      Thanks guys