Hard to say for sure without knowing all the details of your network configuration and how Premiere Elements is connected to it.
But what happens if you do your installation at home -- with your computer connected to the internet -- rather than on the network?
I will install it off company network and under the staff members profile.
So does it definitely need a network connection?
If not, can I just block it via firewall and get round the network connection after its been activated?
All it needs is an internet connection.
Although there seems to be something unique about your connection at work that doesn't apply to other internet connections. Though like I said, I don't know how your computers are configured when they're not connected or what firewall you're using, etc., so I can't say why that is.
I have also found that I cant seem to register the software against any account at all, which could be why I'm not allowed to launch it
Could this be a reason, also are you able to help with the registration?
No. Only Adobe can help you there. And they don't offer support for older versions of the software.
That said, I'm not sure what you mean when you say "I cant seem to register the software against any account". Are you saying that you don't have a valid Adobe account that you can register the product to?
It won't work without a valid Adobe account.
Well we have the work Adobe account, and that will not register. So I tried my personal account and that didn't work either. Its a rather strange one. Checked the event logs and it gave an EAP Error. However this seams unconnected.
It just doesn't seem to auth through anything other than our domain. Which is really bizarre, as there are literally no settings on the laptop or any GPO that we have set that would restrict internet access.
I'm a bit stumped with this one.
We are having a similar issue with our Premier Elements 12. It works just fine while the laptop is on the domain, but once it leaves the domain, or the wireless is turned off, clicking the desktop icon does nothing.
The only thing I can think of that could be an issue is that we have our "My Documents" redirected to a network share, which obviously wouldn't be there while off of the domain, but I've changed everything under "scratch disks" and even where the project file is created to a secondary partition on the local drive. Nothing seems to work.
Tom, did you ever get this resolved?