8 Replies Latest reply on Sep 7, 2016 2:20 AM by JungliOne

    Lightroom 5 and 6 keep crashing

    JungliOne

      Learned Members,

       

      I have a strange problem with LR5 and now LR6.

       

      Spec: MacBook Pro 2014, El Capitan, working off an external drive where the images and catalogue are stored.

       

      1. Imported images in folders to LR5.
      2. Began flagging which images I wanted to work on later.
      3. Get to a specific group of pictures and LR5 crashes. 
      4. Installed all updates to El Capitan.
      5. LR5 freezes and the Mac Crashes at the same set of images.
      6. Upgraded to LR6.
      7. Installed updates to LR6.
      8. Can go through and work on all images, until I get to this specific set of images and LR6 now crashes.
      9. Optimised catalogue, created a backup.

       

      What now? Does LR6 not like photographs taken in Tangiers?

       

      At a loss as to what the problem could be.

       

      Can you help?

        • 1. Re: Lightroom 5 and 6 keep crashing
          dj_paige Level 9

          What do you mean by item #5? Both Lightroom and the computer crash ... does that happen each time? Or does it happen that some of the time Lightroom crashes but not the computer? Give us more details about this.

          • 2. Re: Lightroom 5 and 6 keep crashing
            JungliOne Level 1

            Hi DJ,

             

            #5 LR Freezes and no response at all. The Mac then reboots and states it has closed and will be starting again. The Mac then asks if I want to file a report on the crash.

            If I restart LR it states it's already open. So I go back into the catalogue folder and delete the lock file and try again.

            If go to the same set of pictures... see #5.

             

            Sorry... I'm also using Paragon NTFS for Mac.

             

            Jungli

            • 3. Re: Lightroom 5 and 6 keep crashing
              JungliOne Level 1

              Sorry yes, when LR crashes (freezes) then the Mac crashes everytime.

              • 4. Re: Lightroom 5 and 6 keep crashing
                dj_paige Level 9

                Sorry I am not understanding your answer.

                 

                Does the computer crash every time Lightroom crashes? Yes or No?

                • 5. Re: Lightroom 5 and 6 keep crashing
                  dj_paige Level 9

                  Computer freezing means either bad graphics driver, or hardware malfunction. Please run diagnostics on your computer memory, CPU and hard disk; make sure the fans are running properly, update/re-install the graphics driver.

                  • 6. Re: Lightroom 5 and 6 keep crashing
                    JungliOne Level 1

                    Hi DJ,

                     

                    Thanks I'll look at that. However, why would it always be at the same photoset?

                     

                    Jungli

                    • 7. Re: Lightroom 5 and 6 keep crashing
                      dj_paige Level 9

                      Pure speculation on my part: hard drive has a bad sector where these photos are located

                      • 8. Re: Lightroom 5 and 6 keep crashing
                        JungliOne Level 1

                        Dear all,

                         

                        I've fixed it and if anyone's interested I did the following:

                         

                        First off I ran Mac Diagnostics (as per DJs advice) see this link here: Using Apple Diagnostics - Apple Support

                         

                        This gave me the all clear so I thought it may be a bad sector as per DJs hunch. That came back as clear too.

                         

                        I then thought about using the backup drive I have and did the following that solved the problem.

                         

                        1. I usually have two drives (named differently, 'working' and 'backup') mounted both exact copies of the same photographs and catalogues.
                        2. Open LR with the 'Working' drive and then closed it, making sure that I wasn't on the folder of photographs that is causing the problems. When I closed LR I made a backup and optimised the catalogue.
                        3. Copy the LR catalogue from 'Working' to 'Backup'.
                        4. Dismount the 'Working' drive.
                        5. Opened LR - LR won't find the catalogue so it will ask where it can find it or create a new catalogue.
                        6. Point LR to the Backup and open the catalogue .
                        7. Go to the folder that is causing the problems and delete the images off LR (not the hard drive)
                        8. Close LR and create a backup and optimise catalogue.
                        9. Remount 'working' and copy the catalogue from 'backup' to 'working'.
                        10. Open LR, making sure it now looks for the catalogue in 'Working' rather than 'Backup'.
                        11. Now re-import the images from the folder.
                        12. Close LR and backup catalogue.

                         

                        This worked for me.

                         

                        Hope it helps others.

                         

                        Jungli