2 Replies Latest reply on Sep 6, 2016 3:31 PM by John Waller

    Can't open raw files in CS6

    juliak66695136 Level 1

      I am having issues opening raw files in CS6. I downloaded the camera raw plug in 9.11 (i was told this is the most current/up to date version).

       

      Here's what I think is the issue. I have attempted to install the raw plug in at least 20 times. I will go through the process, click finish, then nothing. I click on the plug in again and it asks me if I want to install..... after I JUST DID! I have tried deleting the download all together and then re downloading the plug in about 5 times, no change.

       

      I have tried uninstalling and reinstalling photoshop and restarting my computer.

       

      Can anyone help?!!

      I am at a loss and I really don't want to shoot in jpeg just because of this glitch.