1 Reply Latest reply on Sep 20, 2016 5:23 AM by Mayank_M

    adobe presenter n'apparait pas dans powerpoint

    gregoryb75937278

      Après installation réussie d'adobe presenter 11.0, le complément n'apparait pas dans powerpoint.

      avec office 2010 et windows 10 64bits.

       

      j'ai supprimé le complément mais impossible de l'ajouter à nouveau.

        • 1. Re: adobe presenter n'apparait pas dans powerpoint
          Mayank_M Adobe Employee

          Hi Gregory,

           

          Please try the below steps and check if this works:

           

          • Run PowerPoint as "Run as Administrator" and see if Adobe Presenter is added to the PowerPoint. If not the try the below steps.
          • Uninstall Adobe Presenter 11 from control panel. Make sure you check "Remove Preferences" while uninstalling.
          • Manually delete the following folder if you find any:
            • If you office is 32 bit : C:\Program Files (x86)\Adobe\Adobe Presenter 11.0
            • If your office is 64 bit : C:\Program Files \Adobe\Adobe Presenter 11.0
            • C:\Users\[Username]\AppData\Local\Adobe\Presenter 11.0
            • C:\Program Files\Adobe\Adobe Presenter Video Express 11.0 x64
          • Go to Run and type "regedit"
            • Go to : HKEY_CURRENT_USER > Software > Adobe > Rename Adobe Presenter folder to Adobe Presenter_old (if found any)
            • Go to : HKEY_LOCAL_MACHINE > Software > Adobe > Rename Adobe Presenter folder to Adobe Presenter_old (if found any)
            • Go to : HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Adobe > Rename Adobe Presenter folder to Adobe Presenter_old (if found any)
          • Restart your machine.
          • Reinstall Adobe Presenter again.
          • Once installation is completed Run PowerPoint as "Run as Administrator".
          • You should be able to see Adobe Presenter now.

           

          Let me know if this works else we can have a remote session and look into the issue.

           

          Regards,

          Mayank