The Adobe Animate fails to load on IE9 and 10 browser thus leaving a blank white screen. Please help me with the appropriate steps and codes to solve this issue.
The IE10 issue has to do with the High DPI code in the publishing templates from Animate 2015.2. The IE10 issue has since been fixed in the latest release.
The IE9 issue is due to having commented code before the doctype. This has also been fixed in the newer publishing templates.
Please upgrade to Animate 2015.2.1, remove any custom templates or overrides, and re-publish.
If you can't upgrade for some reason, see here for a temporary fix: Banners not playing in IE10