Hello - I purchased Adobe Illustrator a few months back and paying $21 a month for the subscription. I need to change the billing credit card but when I access my account with my Adobe ID, I can't find my billing information anywhere. I checked under Plans & Products, and it says that my Creative Cloud membership is free. Help!
Manage your membership and payments | Creative Cloud
Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
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Creative Cloud support (all Creative Cloud customer service issues)
I've tried using Customer Support through the Chat function with NO results at all. I,too, log into my Adobe ID, go to Plans and Products and am unable to change the credit card. In the help docs, it says if I have a team membership (which we do), I need to contact Support. It's been a catch 22 since Support sends me BACK to Adobe ID. Help!!!