1 Reply Latest reply on Sep 9, 2016 12:50 AM by Nanaky

    Error! Check Activation/Cannot Deauthorize


      Got Error! Check Authorization.  Tried to deauthorize using correct password, but error message said to try later.  Am a computer novice - what can be done?  Using windows 8.1, downloaded latest version of ADE in effort to fix problem.

        • 1. Re: Error! Check Activation/Cannot Deauthorize
          Nanaky Level 5



              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.




              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.