Please do the following:
- Go to System Preferences > Flash Player > Updates tab
- Post a screenshot of the Updates tab
- Go to ~/Library/Logs/ and obtain the FlashPlayerInstallManager.log file
- Go to /Library/Application Support/Adobe/Flash Player Install Manager and obtain the FPSAUConfig.xml file
- Upload both files (FlashPlayerInstallManager.log and FPSAUConfig.xml) to cloud.acrobat.com/send using the instructions at How to share a file using Adobe Document Cloud and post the link to the uploaded file in your reply
Thanks for the info.
The reason the pop-up is happening is because the PPAPI plugin (used by Opera and Chromium-based browser, except Chrome) is an older version of Flash Player. The update checker runs and attempts to check for an update, but the check is failing due to an 'unable to connect to server' error. Since it can't connect to the server, it then returns the message you are seeing. We've not seen the error returned in your log file and need to investigate further.
Do you use a proxy server?
Does your system have restrictions on what processes can access the internet?
If you do use the PPAPI plugin, launch the Chromium-based browser that uses it and go to https://get.adobe.com/flashplayer to download and install the latest version of the PPAPI plugin.
If you don't have/use a Chromium-based browser I recommend uninstalling it. Unfortunately, the Mac uninstaller currently doesn't support removing only one player type (e.g. PPAPI only, or NPAPI only). It will uninstall all Flash Player plugins present on the system and you'll then need to re-install the NPAPI plugin (used by Firefox). To uninstall use either the standalone uninstaller or the Adobe Flash Player Install Manager.app located at /Applications/Utilities. After the player is uninstalled, launch Firefox and go to https://get.adobe.com/flashplayer to download and install the NPAPI plugin.
I use Little Snitch and for some reason Flash Player Installer was blacklisted.
I downloaded and installed the PPAPI update – let's see what happens.
I think this confusion could be avoided for other users if the Install Manager
threw a warning about the missing Internet connection – as I would've obviosuly
figured out the problem if it told me
Thank you for your assistance, I expect it to be fine now
Have a good weekend!
Thank you for the info on using Little Snitch. We're scheduled to release an update next week. Since you're update setting is configured to 'notify me of updates' it may take a few days for the update check to happen. If the issue is resolved, the update notification will display indicating an update is available (since you have both NPAPI & PPAPI this will happen twice, once for each plugin type). If the issue persists, it'll behave the same as you originally reported. If you experience the same behaviour please post back to this topic so we can investigate further.