1 Reply Latest reply on Sep 10, 2016 1:30 AM by F. McLion

    Lightroom does not apply lens profile automatically

    MallePeter

      Hi,

       

      I am using Lightroom CC based on MacOS.

       

      Unfortunately, Lightroom does not apply the profile of my SIGMA 150-600 mm F5-6.3 DG OS HSM S014 in the development mode but shows the lens correctly in Bibliothek mode. All other lenses (CANON) are applied automatically, so it looks like I did not make a configuration issue. Lightroom shows up that profile cannot be detected automatically and therefore cannot be applied. In the list of lenses I can choose that lens and than profile is applied.

      Support said that this lens is not supported. I can see in the attached list of that answer all lenses supported by lightroom. And guess what, the lens is in that list. Case closed.

      So support team did a worse job and did not check the list. I have described that I can choose it manually but the response shown above was the answer.

      Any ideas how a.) kick support team to do their job and b.) help me with my problem.

       

      Thanks

       

      Peter