1 Reply Latest reply on Sep 9, 2016 3:45 PM by EvilBugQueen1

    Unable to license image #79706804

    kentd916913

      I can download the preview without any problem, but when I try to license the image I get the following message:

       

      Error - We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer support.

       

      This is consistent on both Safari and Firefox, whether I start from the CC Library or from within the browser, and has not resolved after 24 hours of trying. Also, there's no email ever generated as far as I can tell.

       

      Is there a solution? My client likes the photo, but I'm now right up against the deadline to get the hi-res into the file.

       

      Thanks