27 Replies Latest reply on Apr 20, 2017 3:50 AM by dj_paige

    Raw image support for Canon 5D Mk IV

    shelbyylea

      Just got my camera in today! The new Canon 5d mark iv! I've been waiting so long and was so excited to receive it. I started shooting about the house getting used to the new features, moved the files over to my Macbook and wasn't able to open them in adobe photoshop or lightroom. From what I understand the images won't be accessible until the new updates are available. Does anybody know how long I have to wait to use my new camera in raw? When will the new updates be out?

        • 1. Re: Raw image support for Canon 5D Mk IV
          Jao vdL Adobe Community Professional & MVP

          See the thread right next to this one: LR compatibility with Canon 5D Mark iv raw file format?

          Basically it will take until the next Lightroom update for support to appear. It is not known when that will happen. Probably will not take long but might be a few weeks to a few months.

          • 2. Re: Raw image support for Canon 5D Mk IV
            andyr58735863 Level 1

            Thanks for your estimation, which is however very general when it comes to such an important camera model as a new 5D..

            • 3. Re: Raw image support for Canon 5D Mk IV
              dj_paige Level 9

              But that's the way it is with Adobe (and several other software manufacturers), you won't get exact answers as to when the update will come because Adobe never announces release dates in advance.

              • 4. Re: Raw image support for Canon 5D Mk IV
                andyr58735863 Level 1

                Yes true. This doesn't make this behavior any more pleasing :-)

                • 5. Re: Raw image support for Canon 5D Mk IV
                  Akash Sharma Adobe Employee

                  Hi Everyone,,

                   

                  Lightroom CC (2015.7) and Lightroom 6.7 are now available and it includes support for Canon EOS 5D Mark IV.

                  Please update Lightroom to latest version from Help>>Updates menu.

                  Release notes:-Lightroom CC 2015.7 now available

                   

                  Regards,

                  Akash

                  • 6. Re: Raw image support for Canon 5D Mk IV
                    Jao vdL Adobe Community Professional & MVP

                    Akash, please notify your superiors that the Mac OS X updater for Lightroom 2015.7 is broken. It gives a corrupted download error when you use the creative cloud app to initiate the update.

                    • 7. Re: Raw image support for Canon 5D Mk IV
                      Akash Sharma Adobe Employee

                      Hi JaovdL,

                       

                      Could you please PM me the error code and the log from Log Collector Tool

                       

                      ~Akash

                      • 8. Re: Raw image support for Canon 5D Mk IV
                        louism47809175

                        I have downloaded the CameraRaw_9_7.pkg update and installed but I still cannot import images from the Canon 5D Mark IV into Lightroom. Is this the correct update? Am I missing something?

                        • 9. Re: Raw image support for Canon 5D Mk IV
                          dj_paige Level 9

                          This is not the correct update. No version of Camera Raw has any effect on Lightroom. Don't bother downloading Camera Raw for Lightroom.

                           

                          You need Lightroom 6.7 or Lightroom CC 2015.7, download it from

                          Keeping Lightroom Up-to-Date

                          • 10. Re: Raw image support for Canon 5D Mk IV
                            Tummy31 Level 1

                            I have downloaded the adobe lightroom cc 2015.7 and yet it cannot see any files from my mark4. Is this still a problem?

                            • 11. Re: Raw image support for Canon 5D Mk IV
                              John Waller Adobe Community Professional & MVP

                              You've downloaded. Have you installed?

                               

                              Open Lightroom then click Help (Win) or Photoshop Lightroom (Mac) > About Lightroom.

                               

                              Which version is shown?

                              • 12. Re: Raw image support for Canon 5D Mk IV
                                dj_paige Level 9

                                tummy31 wrote:

                                 

                                I have downloaded the adobe lightroom cc 2015.7 and yet it cannot see any files from my mark4. Is this still a problem?

                                Tell us exactly what step you are trying in Lightroom when "it cannot see" the files. Please be very specific and describe what happens. If there is an error message, please state the complete exact unedited word-for-word error message. Also please answer the questions from John Waller above.

                                • 13. Re: Raw image support for Canon 5D Mk IV
                                  Tummy31 Level 1

                                  HI. Yes I have installed it and it is showing me my version is 2015.7 with camera raw 9.7 installed. If I check under the creative cloud window, my camera raw application is up to date and i do not have any option to upgrade anything.

                                  • 14. Re: Raw image support for Canon 5D Mk IV
                                    Tummy31 Level 1

                                    Ok.

                                     

                                    1.  I first use the cable that came with the camera and attach it to both the laptop and the camera.

                                    2.  I either switch on the camera first or load up lightroom cc first.

                                    3.  I go to the IMPORT link and click on it.

                                    4.  I choose the camera from the sidebar and wait for photos to appear for me to move or copy. The camera type it can see. I can choose the camera. But in the middle part of the lightroom window, it says NO PHOTO. However, when I use the canon provided program eos utility 3, it sees the photo from the camera that is attached to the laptop.

                                     

                                    5.  There's a somewhat weird issue here though. Sometimes maybe 1 out of so  many tries to link the camera to the program, it shows me the content of the cards.

                                     

                                    6.  Just in case this has any bearing to my query, I am using a canon 5D mark IV now with a 16gb compact flash sandisk extreme pro, and a 32 gb sdhc sandisk extreme pro. I tried and shot both jpg and raw on both and Lightroom cc could not see the files at all.

                                     

                                    7.  What I have not tried is to remove card from camera and do the transfer with the use of card readers.

                                     

                                    8. My current workaround that i have seen seem to work is to use canon app to download to laptop then from there import from that subfolder to lightroom.

                                    • 15. Re: Raw image support for Canon 5D Mk IV
                                      Tummy31 Level 1

                                      Ok.

                                       

                                      1.  I first use the cable that came with the camera and attach it to both the laptop and the camera.

                                      2.  I either switch on the camera first or load up lightroom cc first.

                                      3.  I go to the IMPORT link and click on it.

                                      4.  I choose the camera from the sidebar and wait for photos to appear for me to move or copy. The camera type it can see. I can choose the camera. But in the middle part of the lightroom window, it says NO PHOTO. However, when I use the canon provided program eos utility 3, it sees the photo from the camera that is attached to the laptop.

                                       

                                      5.  There's a somewhat weird issue here though. Sometimes maybe 1 out of so  many tries to link the camera to the program, it shows me the content of the cards.

                                       

                                      6.  Just in case this has any bearing to my query, I am using a canon 5D mark IV now with a 16gb compact flash sandisk extreme pro, and a 32 gb sdhc sandisk extreme pro. I tried and shot both jpg and raw on both and Lightroom cc could not see the files at all.

                                       

                                      7.  What I have not tried is to remove card from camera and do the transfer with the use of card readers.

                                       

                                      8. My current workaround that i have seen seem to work is to use canon app to download to laptop then from there import from that subfolder to lightroom.

                                       

                                       

                                       

                                      • 16. Re: Raw image support for Canon 5D Mk IV
                                        dj_paige Level 9

                                        Tummy31 wrote:

                                         

                                        7. What I have not tried is to remove card from camera and do the transfer with the use of card readers.

                                         

                                        Please give this a try. While I can't explain why this happens, it has been reported that Lightroom sometimes has problems reading the camera card via cable, even when other software doesn't have this problem. Also, you might want to check to make sure the cable is properly and firmly inserted at both ends. And you also might want to try a different USB port.

                                         

                                        Thank you for the extremely well written explanation.

                                        • 17. Re: Raw image support for Canon 5D Mk IV
                                          Tummy31 Level 1

                                          I have tried removing the card and doing the transfer using the laptop's internal card reader and it works.

                                           

                                          So now the only issue here is the connectivity between the camera itself and lightroom or the MacBook Pro itself.

                                           

                                          As for the cable and USB port, I believe it is working just fine because it can detect the camera. So I really do not know anymore what else to do but maybe wait for adobe to finally look into this issue again and come up with a new update? I hope soon.

                                           

                                          It is a blessing in disguise when I was forced to switch to lightroom because all the threads I have read pointed to the fact that lightroom works with the mark IV even though it is not working for me at the moment. I found that the post processing coming from the lightroom program to be better than that of aperture (it used to be the other way around for me). Saying that, I do hope adobe will look into this issue and fix the problem. I also do not know if i am the only one experiencing this issue.

                                          • 18. Re: Raw image support for Canon 5D Mk IV
                                            dj_paige Level 9

                                            I'm not a hardware expert, but I don't believe you have ruled out this is a hardware problem. In particular, I suggested trying a different USB port, and it doesn't sound like you did that. I also sugested you make sure the cable is properly inserted/connected at both ends, and it doesn't sound like you did that.

                                            • 19. Re: Raw image support for Canon 5D Mk IV
                                              Tummy31 Level 1

                                              The other USB issue, I will retry again tonight. As to inserting the cable properly at both ends, i kept doing that even before the suggestion.

                                               

                                              So I am left to retry the different USB slot. just in case it is just as simple as that.

                                               

                                              Will revert back any result.

                                              • 20. Re: Raw image support for Canon 5D Mk IV
                                                Tummy31 Level 1

                                                Ok. So I tried using all the USB ports on my MacBook Pro and still adobe lightroom cc can't find my photos. I have also tried inserting the cable firmly than previously done, still does not work.

                                                 

                                                I really just hope that when the next update hits, this issue will have been resolved

                                                • 21. Re: Raw image support for Canon 5D Mk IV
                                                  Tummy31 Level 1

                                                  I just tried connecting the mark IV to my wife's laptop which is running OS X Yosemite still... It can see the photo in the camera. However with OS X Sierra, it cannot. So it means that this is a MacBookPro OS problem now.

                                                   

                                                  At least now I know.

                                                   

                                                  Thanks and crossing fingers apple fixes the problem soon.

                                                  • 22. Re: Raw image support for Canon 5D Mk IV
                                                    ulrichs90278468

                                                    I have the same problem. Just got my 5DmarkIV, using Yosemite OS 10.10.4. When trying to import files, Lightroom 6.0 desktop version sees the camera and identifies it as 5Dm4, even shows the preview pics, but when it comes to importing, it says that it can't read / import the CR2 files.  I get a dialog box prompting me to update Lightroom, but that fails even though connected to the internet.

                                                     

                                                    Even downloaded Lightroom 6.8, but it seems to have installed the same 6.0 version I already had, and same result.

                                                    • 23. Re: Raw image support for Canon 5D Mk IV
                                                      Just Shoot Me Adobe Community Professional

                                                      You have to download the 6.8 update. I suspect you downloaded the full install of just 6.

                                                       

                                                      LR Download 1.PNG

                                                       

                                                       

                                                      Depending on the OS you are running.

                                                       

                                                      Install Photoshop Lightroom

                                                      • 24. Re: Raw image support for Canon 5D Mk IV
                                                        Tummy31 Level 1

                                                        Ok. So I waited until the next update made by Apple and just to report and close this issue. I can now see and import from the camera to Lightroom CC using the cable that came with the camera. It looks like it was a missing component from Apple that was yet to be fixed that did not allow the importing.

                                                         

                                                        Thank you.

                                                        • 25. Re: Raw image support for Canon 5D Mk IV
                                                          ulrichs90278468 Level 1

                                                          Yes, I found the correct link for the update to 6.8, and everything works likes a charm now. Thank you.

                                                           

                                                                From: Just Shoot Me <forums_noreply@adobe.com>

                                                          To: Ulrich Specks <uspecks@yahoo.com>

                                                          Sent: Sunday, December 18, 2016 4:55 PM

                                                          Subject:  Raw image support for Canon 5D Mk IV

                                                              

                                                           

                                                           

                                                          Raw image support for Canon 5D Mk IV

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                                                          • 26. Re: Raw image support for Canon 5D Mk IV
                                                            JoeDobe

                                                            My downloaded RAW files from my Canon 5D IV work fine in Lightroom 6.8 (disk version), until somehow a few randomly become 'corrupted'. It's happening before I optimize them sometimes, but other times after I've spent a good deal of time working on them, outputting them for prints (which look perfect), and then the next day "The file appears to be unsupported or damaged" appears when I attempt to open that same file from yesterday. Anyone else having this issue? Canon CPS tech told me today "Not our problem". Screen Shot 2017-04-19 at 7.30.48 PM.png

                                                            • 27. Re: Raw image support for Canon 5D Mk IV
                                                              dj_paige Level 9

                                                              If it's only a few photos, and the rest are fine, then you have a hardware malfunction that is corrupting these files. The most likely culprit is your hard disk is going bad, and I would run diagnostics on the disk.

                                                               

                                                              If it's all photos from this particular camera, then perhaps your Lightroom has been (accidentally) replaced by an earlier version of LR — so please look up what version of LR you have installed by going to Help->System Info and reporting the version of LR shown there.