hello, everyone! I am new to Adobe and Animate, and I need your help. I recently downloaded Adobe Animate. My computer is up to date (Mac), and everything runs smooth and fine), but as soon as I load Animate. It just has the spinning circle, but WONT LOAD. Sometimes this will go on for like 30 mins. I don't know what to do. i had Adobe support help me (sharing screen), they uninstalled it, reinstalled it. But it took so long that they had to go (live chatting ended). I need help ASAP. I have homework to do, and I am getting behind, because of this comp. any help please! I need help!
uninstall everything cc including the cc desktop app, Uninstall the Adobe Creative Cloud desktop application
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud
use the desktop app to install your cc programs/trials