After the update, is it possible that you were signed out from the Document Cloud?
In the Acrobat Reader app, please go to "My Account" and check if you are signed in. Do you see the "Sign In" button in blue (meaning that you are signed out) or the "Sign Out" button in gray (meaning that you are signed in)?
Alternatively, you can use a web browser to check if your documents are stored in the Document Cloud.
- Open a web browser.
- Go to https://cloud.acrobat.com/
- Sign in with your Adobe ID.
- Tap/click "Document Cloud" in the left pane.
Do you see your documents in the Document Cloud section?
Please let us know what you find.
Thanks, but no joy. The cloud has no documents. Bummer.
Sorry for the inconvenience.
I send you a forum private message requesting additional information. We will use the information to check server activity logs to find out what happened to your lost documents.
Thank you for your help!