7 Replies Latest reply on Sep 14, 2016 2:38 PM by elisabethb37480889

    On Run, Computer says file not found

    elisabethb37480889

      I have repeatedly attempted to install Adobe Flash Player on Windows XP (not SP3).  It appears in the Downloads but when I click run and type in what it is called in downloads I get a message that it isn't found/doesn't exist.  I have tried several times.  I wish to download it to play puzzles and games.

        • 1. Re: On Run, Computer says file not found
          ridhijain Adobe Employee

          Hi,

           

          What browser are you using? Could you share the link you used to download Flash Player?

          Additionally you can go through Installation problems | Flash Player | Windows 7 and earlier link. It might be helpful.

           

          Thanks!

          • 2. Re: On Run, Computer says file not found
            m_vargas Adobe Employee

            what happens when you go to the Downloads directory and double-click on the file to launch the installer?

            • 3. Re: On Run, Computer says file not found
              elisabethb37480889 Level 1

              Sorry ignore the email I just sent - it was a different computer.  May be a little while before I reply as I've hurt my back so stuck with the lap top at the moment.

              Thank you for your message.

               

                    From: m_vargas <forums_noreply@adobe.com>

              To: Elisabeth Birchall <elisabeth.birchall@yahoo.co.uk>

              Sent: Monday, 12 September 2016, 15:59

              Subject:  On Run, Computer says file not found

                  

               

               

              On Run, Computer says file not found

              created by m_vargas in Installing Flash Player - View the full discussionwhat happens when you go to the Downloads directory and double-click on the file to launch the installer? If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8999589#8999589 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8999589#8999589 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Installing Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

              You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

               

              • 4. Re: On Run, Computer says file not found
                elisabethb37480889 Level 1

                At the time when I clicked on the down arrow it was there.Today in response to your email I have clicked on my Downloads list and it is not there.

                 

                      From: m_vargas <forums_noreply@adobe.com>

                To: Elisabeth Birchall <elisabeth.birchall@yahoo.co.uk>

                Sent: Monday, 12 September 2016, 15:59

                Subject:  On Run, Computer says file not found

                    

                 

                 

                On Run, Computer says file not found

                created by m_vargas in Installing Flash Player - View the full discussionwhat happens when you go to the Downloads directory and double-click on the file to launch the installer? If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8999589#8999589 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8999589#8999589 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Installing Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

                You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

                 

                • 5. Re: On Run, Computer says file not found
                  elisabethb37480889 Level 1

                  Thank you for your reply.

                  Sorry to be ignorant - not sure what the browser is - I have windows XP - does that answer the question?

                  It will be a few days before I can use the computer in question as I've hurt my back so on lap top only.

                   

                   

                        From: ridhijain <forums_noreply@adobe.com>

                  To: Elisabeth Birchall <elisabeth.birchall@yahoo.co.uk>

                  Sent: Monday, 12 September 2016, 7:08

                  Subject:  On Run, Computer says file not found

                      

                   

                   

                  On Run, Computer says file not found

                  created by ridhijain in Installing Flash Player - View the full discussionHi, What browser are you using? Could you share the link you used to download Flash Player?Additionally you can go through Installation problems

                  Flash Player

                  Windows 7 and earlier  link. It might be helpful. Thanks! If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8998617#8998617 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8998617#8998617 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Installing Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

                  You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

                   

                  • 6. Re: On Run, Computer says file not found
                    m_vargas Adobe Employee

                    I just noticed you mentioned "Windows XP (not sp3)" in your first post.  Unfortunately, XP versions prior to SP3 do not support sha256 certificates, which Flash Player uses.  It appears you are using the online installer, downloaded from get.adobe.com/flashplayer and that file is designed to self-delete after its executed.  My colleague referred to the Installation problems | Flash Player | Windows 7 and earlier support page which links to the full/offline installer, but that probably won't work on your version of XP, since it doesn't have SP3.  At this point, your best bet is to upgrade to a supported operating system (see Adobe Flash Player | Tech specs ) or find a Service Pack 3 installation somewhere and install it.  This will enable you to install the latest version of Flash Player.

                    • 7. Re: On Run, Computer says file not found
                      elisabethb37480889 Level 1

                      Thank you - I'll look at the link Adobe Flash Player/Tech specs.I uninstalled SP3 because my computer seemed unable to cope with it (went very slow).

                       

                            From: m_vargas <forums_noreply@adobe.com>

                      To: Elisabeth Birchall <elisabeth.birchall@yahoo.co.uk>

                      Sent: Tuesday, 13 September 2016, 19:54

                      Subject:  On Run, Computer says file not found

                          

                       

                       

                      On Run, Computer says file not found

                      created by m_vargas in Installing Flash Player - View the full discussionI just noticed you mentioned "Windows XP (not sp3)" in your first post.  Unfortunately, XP versions prior to SP3 do not support sha256 certificates, which Flash Player uses.  It appears you are using the online installer, downloaded from get.adobe.com/flashplayer and that file is designed to self-delete after its executed.  My colleague referred to the Installation problems

                      Flash Player

                      Windows 7 and earlier support page which links to the full/offline installer, but that probably won't work on your version of XP, since it doesn't have SP3.  At this point, your best bet is to upgrade to a supported operating system (see Adobe Flash Player

                      Tech specs ) or find a Service Pack 3 installation somewhere and install it.  This will enable you to install the latest version of Flash Player. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9002595#9002595 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/9002595#9002595 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Installing Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

                      You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences