1 Reply Latest reply on Sep 16, 2016 7:44 AM by ProDesignTools

    Trouble Opening Apps

    PaulaNardini14

      Hi,

       

      I'm sorry to open a discussion about this again, but I can't find a solution to my problem.

       

      I use my creative cloud account on my windows DELL LAPTOP and on my iMac. I NEVER have issues on my iMac, but I've been having a lot of trouble to open my apps on the Dell Laptop. I started getting the 'sign in' screen every time I tried to open After Effects, I sign in and it appears that the license is confirmed, but after 10 seconds I get the SAME sign in screen again, and again and again, it never stops, so the app never opens.

       

      I erased all the apps, re-installed Creative Cloud and downloaded the apps again just to get a message that my apps are on "trial". I can't open them because the "trial time is over". I also erased the content on OOBE folder, restart my computer like 10 times but it doesn't work either.

       

      To be honest I tried everything, even updating the Creative Cloud app itself, it's not working and I really need to use the apps on my laptop!!

       

      Please let me know what I can do.

       

      Thanks