10 返信 最新の回答 日時: Oct 29, 2017 9:39 PM ユーザー:登美雄黒80524424

    設定エラー 16

    さやか渡29425068 Level 1

      以下の表示が出たため

      アンインストール後にインストールしましたが、

      同じメッセージが出ました。

       

      どうしたらよいでしょうか?

       

       

      製品をアンインストールして再インストールしてください。

      この問題がまだ発生する場合は、アドビテクニカルサポートにお問い合わせいただき、この画面の下部に表示されるエラーコードをお伝えください。

      エラー : 16

        • 2. Re: 設定エラー 16
          さやか渡29425068 Level 1

          アドビ担当の方とのやりとりで解決いたしました。

           

          以下内容を実行した結果、解決しました。

           

           

          ①権限の設定

          Adobe Creative Cloud または Adobe Creative Suite の設定エラー

           

          ②セーフブートという起動方法で起動

          セーフブートで起動する方法(Macintosh)
          https://helpx.adobe.com/jp/x-productkb/global/cpsid_83225.html

           

          ③パソコンのユーザーアカウントが破損していないかどうか切り分けるため、一度新規アカウントを作成し試す。

          【新規ユーザーアカウントの作成方法(Windows XP/7/Vista/8/8.1/10/Mac OS)】
          https://helpx.adobe.com/jp/x-productkb/global/cpsid_83227.html

           

          ありがとうございました。

          1 人が役に立つと言っています
          • 3. Re: 設定エラー 16
            登美雄黒80524424 Level 1

            設定エラー 番号16

            製品をアンインストールして再インストールしてください。

             

            2014年3月にインストールして以来、Acrobat Pro, Ai, Ps 全て順調に稼働していた。

            ところが、1ヶ月前にAcrobat Proにエラーが発生し、再インストールの表示が出た。

            1週間前に、Psフォトショップを起動したら、同様なエラーで再インストールの表示が出た。

             

            今日、2017年10月20日、再インストールしたらAcrobat Proは正常に起動し利用可能。

            ところが、Ps、Aiはエラー表示。そこで、Ps及びAiをアンインストールし、再インストール。

             

            APPプログラム、Psを起動したらまた「設定エラー」と表示された。

            • 4. Re: 設定エラー 16
              assause Adobe Community Professional & MVP

              同じエラーであっても、内容が異なる場合があるので、

              質問される際には新しいスレッドで、テンプレートに沿った質問を行うようにお願いします。

              ---

              ①お使いのOSとそのバージョン
              ②製品とそのバージョン
              ③トラブルの内容
              ④エラーメッセージ

               

              【記入例】

              Windows 7, Photoshop CC2015, トラブルの内容, エラーメッセージ

               

              ※投稿時、上記テンプレートを

              コピー&ペーストでご活用ください。

               

              必要事項を書き込むことで

              正確な回答が多く付き易くなり

              早期解決につながります!

              個人情報(本名、メールアドレス、シリアル番号、住所等)は絶対に 記載しないでください。

              ---

               

              フォーラムの利用についてはガイドラインについても一読されることをおすすめします。

              コミュニティガイドライン

              • 5. Re: 設定エラー 16
                登美雄黒80524424 Level 1

                担当者 御中

                 

                Ai、Ps 再インストールし、利用が可能になりましたと表示されました。

                インストール後、一度終了し、セーフブートで立ち上げ、セーフモードで

                起動していることを確認し、アプリ(Ps)を起動したらつぎのようなメッ

                セージが表示されます。

                 

                「製品をアンインストールして再インストールしてください。

                 

                この問題がまだ発生する場合は、アドビテクニカルサポートにお問い合わせいただき、

                この画面の下部に表示されるエラーコードをお伝えください。

                 

                エラー : 16」

                 

                2回、アンインストールと再インストールをくり返しても、状況は変わらない。

                 

                Acrobat Proのみは正常に起動するようになったので、アンインストールも、

                再インストールも行っていません。

                 

                個人情報が記載されていたため、該当箇所を削除しました。(アドビサポート担当)

                • 6. Re: 設定エラー 16
                  assause Adobe Community Professional & MVP

                  既に一度返答を記載していますが、その内容では実質的に何もわからない状態です。

                  H29.10.20 15:23に記載した内容を元にして、改めて別スレッドを起こして質問されることと同時に、

                  ガイドラインをきちんとお読みください。

                   

                  本フォーラムはユーザーコミュニティなので、スタッフの方も出てはきますが、

                  原則としてはあなたと同じユーザーです。

                  またログイン関係なく閲覧できる掲示板なので、個人情報などの重要情報はけして書かないでください。

                  • 7. Re: 設定エラー 16
                    登美雄黒80524424 Level 1

                    Adobe エラー担当者 様

                     

                    お世話になっています!

                     

                    黒田と申します。利用環境等は以下のとおりです。

                    ①〜③はすでにチェックしています。

                     

                    ①権限の設定

                     

                    Adobe Creative Cloud または Adobe Creative Suite の設定エラー

                    <https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fhelpx.adobe.com%2Fjp%2Fcreat ive-cloud%2Fkb%2Fconfiguration-error-cs5.html>

                     

                    >

                    ②セーフブートという起動方法で起動

                     

                    セーフブートで起動する方法(Macintosh)

                    https://helpx.adobe.com/jp/x-productkb/global/cpsid_83225.html

                    <https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fhelpx.adobe.com%2Fjp%2Fx-pro ductkb%2Fglobal%2Fcpsid_83225.html>

                     

                    ③パソコンのユーザーアカウントが破損していないかどうか切り分けるため、一度新規アカウントを作成し試す。

                     

                    【新規ユーザーアカウントの作成方法(Windows XP/7/Vista/8/8.1/10/Mac OS)】

                    https://helpx.adobe.com/jp/x-productkb/global/cpsid_83227.html

                    <https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fhelpx.adobe.com%2Fjp%2Fx-pro ductkb%2Fglobal%2Fcpsid_83227.html>

                     

                     

                     

                    (1) OS Mac OS Sierra バージョン10.12.6

                    (2)製品とそのバージョン  Adobe Creative Suite 6 Design Standard

                    (3)今日、2017/10/29 Ps及びAiをアンインストールし、再インストール

                       しようとしたら、99%インストールした段階でエラーとなり、インストール

                       CDが出てきました。Adobe Application

                    Managerが予期しない理由で終了しました。

                        再度2回目のインストールを試みたが、同様に失敗しました。

                     

                      インストールができない状態になりました。 よろしくお願い致します。

                     

                    [Personal information removed by Modelator]

                     

                    インストーラー レポートは以下のとおりです。

                     

                    Process:               PDApp

                    Path: /Users/USER/*/PDApp.app/Contents/MacOS/PDApp

                    Identifier:            com.adobe.PDApp

                    Version:               6.0.335.0 (6.0.335.0)

                    Code Type:             X86 (Native)

                    Parent Process:        ???

                    Responsible:           PDApp

                    User ID:               501

                     

                    Date/Time:             2017-10-29 18:09:47.401 +0900

                    OS Version:            Mac OS X 10.12.6 (16G29)

                    Report Version:        12

                    Anonymous UUID:        FF023477-16E9-DAC8-E6AD-81CEE933410F

                     

                     

                    Time Awake Since Boot: 2100 seconds

                     

                    System Integrity Protection: enabled

                     

                    Crashed Thread:        13

                     

                    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

                    Exception Codes:       KERN_INVALID_ADDRESS at 0x000000000000006c

                    Exception Note:        EXC_CORPSE_NOTIFY

                     

                    Termination Signal:    Segmentation fault: 11

                    Termination Reason:    Namespace SIGNAL, Code 0xb

                    Terminating Process:   exc handler

                     

                    VM Regions Near 0x6c:

                    -->

                        __TEXT                 0000000000001000-0000000000040000

                    r-x/rwx SM=COW  /Users/USER/*/Adobe Application

                    Manager.app/Contents/MacOS/PDApp

                     

                    Thread 0:: Dispatch queue: com.apple.main-thread

                    0   com.adobe.ape.engine              0x09be0634 APXGetHostAPI + 2156020

                    1   com.adobe.ape.engine              0x09be0e55 APXGetHostAPI + 2158101

                    2   com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    3   com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    4   com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    5   com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    6   com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    7   com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    8   com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    9   com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    10  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    11  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    12  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    13  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    14  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    15  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    16  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    17  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    18  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    19  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    20  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    21  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    22  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    23  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    24  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    25  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    26  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    27  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    28  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    29  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    30  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    31  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    32  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    33  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    34  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    35  com.adobe.ape.engine              0x09be12d2 APXGetHostAPI + 2159250

                    36  com.adobe.ape.engine              0x09d158b4 APXGetHostAPI + 3422324

                    37  com.adobe.ape.engine              0x09f07f4b SWFLPlayer_Initialize +

                    646619

                    38  com.adobe.ape.engine              0x09de072c APXGetHostAPI + 4253420

                    39  com.adobe.ape.engine              0x09e18967 APXGetHostAPI + 4483367

                    40  com.adobe.ape.engine              0x09e6c858 SWFLPlayer_Initialize +

                    9960

                    41  com.apple.CoreFoundation          0x9428188f

                    __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 15

                    42  com.apple.CoreFoundation          0x94262047 __CFRunLoopDoSources0 + 519

                    43  com.apple.CoreFoundation          0x942614d4 __CFRunLoopRun + 1108

                    44  com.apple.CoreFoundation          0x94260e1a CFRunLoopRunSpecific + 506

                    45  com.apple.CoreFoundation          0x94260c0b CFRunLoopRunInMode + 123

                    46  com.apple.HIToolbox               0x93954396

                    RunCurrentEventLoopInMode + 268

                    47  com.apple.HIToolbox               0x93954182 ReceiveNextEventCommon

                    + 494

                    48  com.apple.HIToolbox               0x93953f7b

                    _BlockUntilNextEventMatchingListInModeWithFilter + 83

                    49  com.apple.AppKit                  0x91f86015 _DPSNextEvent + 1227

                    50  com.apple.AppKit                  0x926ebbbb

                    -[NSApplication(NSEvent)

                    _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1742

                    51  com.apple.AppKit                  0x926eb4e5

                    -[NSApplication(NSEvent)

                    nextEventMatchingMask:untilDate:inMode:dequeue:] + 132

                    52  com.apple.AppKit                  0x91f7acb6 -[NSApplication run] + 943

                    53  com.apple.AppKit                  0x91f47d1e NSApplicationMain + 1368

                    54  com.adobe.PDApp                   0x00008044 0x1000 + 28740

                    55  com.adobe.PDApp                   0x00004555 0x1000 + 13653

                    56  com.adobe.PDApp                   0x00004484 0x1000 + 13444

                     

                    Thread 1:

                    0   libsystem_kernel.dylib            0xa166830e __psynch_cvwait + 10

                    1   libsystem_pthread.dylib           0xa174ceb0 pthreadcond_wait + 647

                    2   libsystem_pthread.dylib           0xa174e844

                    pthread_cond_wait$UNIX2003 + 51

                    3   com.adobe.ape.engine              0x09c5504f APXGetHostAPI + 2633743

                    4   com.adobe.ape.engine              0x099e662f APXGetHostAPI + 83439

                    5   com.adobe.ape.engine              0x09c5513e APXGetHostAPI + 2633982

                    6   com.adobe.ape.engine              0x09c551a7 APXGetHostAPI + 2634087

                    7   com.adobe.ape.engine              0x09c552c6 APXGetHostAPI + 2634374

                    8   libsystem_pthread.dylib           0xa174c047 pthreadbody + 184

                    9   libsystem_pthread.dylib           0xa174bf8f pthreadstart + 243

                    10  libsystem_pthread.dylib           0xa174b84a thread_start + 34

                     

                    Thread 2:

                    0   libsystem_kernel.dylib            0xa166830e __psynch_cvwait + 10

                    1   libsystem_pthread.dylib           0xa174ceb0 pthreadcond_wait + 647

                    2   libsystem_pthread.dylib           0xa174e844

                    pthread_cond_wait$UNIX2003 + 51

                    3   com.adobe.ape.engine              0x09c5504f APXGetHostAPI + 2633743

                    4   com.adobe.ape.engine              0x099e662f APXGetHostAPI + 83439

                    5   com.adobe.ape.engine              0x09c5513e APXGetHostAPI + 2633982

                    6   com.adobe.ape.engine              0x09c551a7 APXGetHostAPI + 2634087

                    7   com.adobe.ape.engine              0x09c552c6 APXGetHostAPI + 2634374

                    8   libsystem_pthread.dylib           0xa174c047 pthreadbody + 184

                    9   libsystem_pthread.dylib           0xa174bf8f pthreadstart + 243

                    10  libsystem_pthread.dylib           0xa174b84a thread_start + 34

                     

                    Thread 3:

                    0   libsystem_kernel.dylib            0xa166830e __psynch_cvwait + 10

                    1   libsystem_pthread.dylib           0xa174ceb0 pthreadcond_wait + 647

                    2   libsystem_pthread.dylib           0xa174e844

                    pthread_cond_wait$UNIX2003 + 51

                    3   com.adobe.ape.engine              0x09c5504f APXGetHostAPI + 2633743

                    4   com.adobe.ape.engine              0x099e662f APXGetHostAPI + 83439

                    5   com.adobe.ape.engine              0x09c5513e APXGetHostAPI + 2633982

                    6   com.adobe.ape.engine              0x09c551a7 APXGetHostAPI + 2634087

                    7   com.adobe.ape.engine              0x09c552c6 APXGetHostAPI + 2634374

                    8   libsystem_pthread.dylib           0xa174c047 pthreadbody + 184

                    9   libsystem_pthread.dylib           0xa174bf8f pthreadstart + 243

                    10  libsystem_pthread.dylib           0xa174b84a thread_start + 34

                     

                    Thread 4:

                    0   libsystem_kernel.dylib            0xa166830e __psynch_cvwait + 10

                    1   libsystem_pthread.dylib           0xa174ceb0 pthreadcond_wait + 647

                    2   libsystem_pthread.dylib           0xa174e844

                    pthread_cond_wait$UNIX2003 + 51

                    3   com.adobe.ape.engine              0x09c5504f APXGetHostAPI + 2633743

                    4   com.adobe.ape.engine              0x099e662f APXGetHostAPI + 83439

                    5   com.adobe.ape.engine              0x09c5513e APXGetHostAPI + 2633982

                    6   com.adobe.ape.engine              0x09c551a7 APXGetHostAPI + 2634087

                    7   com.adobe.ape.engine              0x09c552c6 APXGetHostAPI + 2634374

                    8   libsystem_pthread.dylib           0xa174c047 pthreadbody + 184

                    9   libsystem_pthread.dylib           0xa174bf8f pthreadstart + 243

                    10  libsystem_pthread.dylib           0xa174b84a thread_start + 34

                     

                    Thread 5:

                    0   libsystem_kernel.dylib            0xa166830e __psynch_cvwait + 10

                    1   libsystem_pthread.dylib           0xa174cefc pthreadcond_wait + 723

                    2   libsystem_pthread.dylib           0xa174e05b

                    pthread_cond_timedwait_relative_np + 27

                    3   com.adobe.ape.engine              0x09c55017 APXGetHostAPI + 2633687

                    4   com.adobe.ape.engine              0x09c6e20e APXGetHostAPI + 2736590

                    5   com.adobe.ape.engine              0x09c5513e APXGetHostAPI + 2633982

                    6   com.adobe.ape.engine              0x09c551a7 APXGetHostAPI + 2634087

                    7   com.adobe.ape.engine              0x09c552c6 APXGetHostAPI + 2634374

                    8   libsystem_pthread.dylib           0xa174c047 pthreadbody + 184

                    9   libsystem_pthread.dylib           0xa174bf8f pthreadstart + 243

                    10  libsystem_pthread.dylib           0xa174b84a thread_start + 34

                     

                    Thread 6:

                    0   libsystem_kernel.dylib            0xa166830e __psynch_cvwait + 10

                    1   libsystem_pthread.dylib           0xa174cefc pthreadcond_wait + 723

                    2   libsystem_pthread.dylib           0xa174e05b

                    pthread_cond_timedwait_relative_np + 27

                    3   com.adobe.ape.engine              0x09c55017 APXGetHostAPI + 2633687

                    4   com.adobe.ape.engine              0x09de3168 APXGetHostAPI + 4264232

                    5   com.adobe.ape.engine              0x09c5513e APXGetHostAPI + 2633982

                    6   com.adobe.ape.engine              0x09c551a7 APXGetHostAPI + 2634087

                    7   com.adobe.ape.engine              0x09c552c6 APXGetHostAPI + 2634374

                    8   libsystem_pthread.dylib           0xa174c047 pthreadbody + 184

                    9   libsystem_pthread.dylib           0xa174bf8f pthreadstart + 243

                    10  libsystem_pthread.dylib           0xa174b84a thread_start + 34

                     

                    Thread 7:: com.apple.NSEventThread

                    0   libsystem_kernel.dylib            0xa166091e mach_msg_trap + 10

                    1   libsystem_kernel.dylib            0xa165fe93 mach_msg + 51

                    2   com.apple.CoreFoundation          0x94262276

                    __CFRunLoopServiceMachPort + 214

                    3   com.apple.CoreFoundation          0x942616a8 __CFRunLoopRun + 1576

                    4   com.apple.CoreFoundation          0x94260e1a CFRunLoopRunSpecific + 506

                    5   com.apple.CoreFoundation          0x94260c0b CFRunLoopRunInMode + 123

                    6   com.apple.AppKit                  0x920c7177 _NSEventThread + 235

                    7   libsystem_pthread.dylib           0xa174c047 pthreadbody + 184

                    8   libsystem_pthread.dylib           0xa174bf8f pthreadstart + 243

                    9   libsystem_pthread.dylib           0xa174b84a thread_start + 34

                     

                    Thread 8:: com.apple.NSURLConnectionLoader

                    0   libsystem_kernel.dylib            0xa166091e mach_msg_trap + 10

                    1   libsystem_kernel.dylib            0xa165fe93 mach_msg + 51

                    2   com.apple.CoreFoundation          0x94262276

                    __CFRunLoopServiceMachPort + 214

                    3   com.apple.CoreFoundation          0x942616a8 __CFRunLoopRun + 1576

                    4   com.apple.CoreFoundation          0x94260e1a CFRunLoopRunSpecific + 506

                    5   com.apple.CoreFoundation          0x94260c0b CFRunLoopRunInMode + 123

                    6   com.apple.CFNetwork               0x9354c773

                    + + 536

                    7   com.apple.Foundation              0x95a22fde -[NSThread main] + 39

                    8   com.apple.Foundation              0x95a22d78 __NSThread__start__ + 1262

                    9   libsystem_pthread.dylib           0xa174c047 pthreadbody + 184

                    10  libsystem_pthread.dylib           0xa174bf8f pthreadstart + 243

                    11  libsystem_pthread.dylib           0xa174b84a thread_start + 34

                     

                    Thread 9:: com.apple.CFSocket.private

                    0   libsystem_kernel.dylib            0xa166864a __select + 10

                    1   com.apple.CoreFoundation          0x9429eaf1 __CFSocketManager + 865

                    2   libsystem_pthread.dylib           0xa174c047 pthreadbody + 184

                    3   libsystem_pthread.dylib           0xa174bf8f pthreadstart + 243

                    4   libsystem_pthread.dylib           0xa174b84a thread_start + 34

                     

                    Thread 10:

                    0   libsystem_kernel.dylib            0xa1668c66 __wait4_nocancel + 10

                    1   libsystem_c.dylib                 0xa15edcff waitpid + 22

                    2   D6Native.dylib                    0x0fdd805c initializeApplet + 67431

                    3   libsystem_pthread.dylib           0xa174c047 pthreadbody + 184

                    4   libsystem_pthread.dylib           0xa174bf8f pthreadstart + 243

                    5   libsystem_pthread.dylib           0xa174b84a thread_start + 34

                     

                    Thread 11:

                    0   libsystem_kernel.dylib            0xa1668cba __workq_kernreturn + 10

                    1   libsystem_pthread.dylib           0xa174bd06 pthreadwqthread + 1210

                    2   libsystem_pthread.dylib           0xa174b826 start_wqthread + 34

                     

                    Thread 12:

                    0   libsystem_kernel.dylib            0xa1668cba __workq_kernreturn + 10

                    1   libsystem_pthread.dylib           0xa174bb95 pthreadwqthread + 841

                    2   libsystem_pthread.dylib           0xa174b826 start_wqthread + 34

                     

                    Thread 13 Crashed:

                    0   adobe_oobelib.dylib               0x1091fbef

                    PerformActivation(Adobe_OOBELib_LicenseInfo_Struct_s, void,

                    std::string) + 1781

                    1   adobe_oobelib.dylib               0x10923a22

                    License_ActivateInThread(void*, bool,

                    Adobe_OOBELib_LicenseInfo_Struct_s*, bool, void*, long, bool) + 1025

                    2   adobe_oobelib.dylib               0x1091d5af

                    Pri_PlatformThreadProc(void*) + 61

                    3   com.apple.CoreServices.CarbonCore    0x951a4b72 PrivateMPEntryPoint + 51

                    4   libsystem_pthread.dylib           0xa174c047 pthreadbody + 184

                    5   libsystem_pthread.dylib           0xa174bf8f pthreadstart + 243

                    6   libsystem_pthread.dylib           0xa174b84a thread_start + 34

                     

                    Thread 13 crashed with X86 Thread State (32-bit):

                      eax: 0x00000000  ebx: 0x1091f50b  ecx: 0x0000d505  edx: 0xa6f33038

                      edi: 0x00000316  esi: 0x10b68b30  ebp: 0xb0365c38  esp: 0xb03657a0

                       ss: 0x00000023  efl: 0x00010282  eip: 0x1091fbef   cs: 0x0000001b

                       ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f

                      cr2: 0x0000006c

                     

                    Logical CPU:     4

                    Error Code:      0x00000004

                    Trap Number:     14

                     

                     

                    Binary Images:

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                    Incorporated. All rights reserved.)

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                    <EDA423D6-B30C-3DF9-AB11-DE09F8BC4573> /usr/lib/system/libunwind.dylib

                    0xa177b000 - 0xa17a1fff  libxpc.dylib (972.70.1)

                    <8B64808C-F5E4-36DA-87EF-106FD65A9481> /usr/lib/system/libxpc.dylib

                    0xba900000 - 0xba91cfff  libJapaneseConverter.dylib (69)

                    <DFFB8C5F-16A6-35E8-9555-65C23EC9861C>

                    /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib

                    0xbab00000 - 0xbab21fff  libKoreanConverter.dylib (69)

                    <7C7A4BFF-15A2-37A5-ABA5-53D30A971E87>

                    /System/Library/CoreServices/Encodings/libKoreanConverter.dylib

                     

                    External Modification Summary:

                      Calls made by other processes targeting this process:

                        task_for_pid: 1

                        thread_create: 0

                        thread_set_state: 0

                      Calls made by this process:

                        task_for_pid: 0

                        thread_create: 0

                        thread_set_state: 0

                      Calls made by all processes on this machine:

                        task_for_pid: 944

                        thread_create: 0

                        thread_set_state: 0

                     

                    VM Region Summary:

                    ReadOnly portion of Libraries: Total=268.8M resident=0K(0%)

                    swapped_out_or_unallocated=268.8M(100%)

                    Writable regions: Total=236.3M written=0K(0%) resident=0K(0%)

                    swapped_out=0K(0%) unallocated=236.3M(100%)

                     

                                                    VIRTUAL   REGION

                    REGION TYPE                        SIZE    COUNT (non-coalesced)

                    ===========                     =======  =======

                    ATS (font support)                32.1M        9

                    Accelerate framework               128K        2

                    Activity Tracing                   256K        2

                    CG backing stores                 1852K        4

                    CG image                            12K        4

                    CoreAnimation                       20K        4

                    CoreUI image data                  548K        7

                    CoreUI image file                  176K        4

                    Kernel Alloc Once                    8K        2

                    MALLOC                           127.2M       55

                    MALLOC guard page                   48K       10

                    Memory Tag 240                    49.2M      272

                    Memory Tag 242                      12K        2

                    Memory Tag 249                     468K        5

                    OpenGL GLSL                        128K        3

                    Stack                             14.6M       16

                    Stack Guard                       56.1M       15

                    VM_ALLOCATE                        556K       44

                    __DATA                            19.0M      270

                    __GLSLBUILTINS                    2588K        2

                    __IMAGE                            528K        2

                    __IMPORT                            20K        6

                    __LINKEDIT                        62.6M       23

                    __OBJC                            4204K      109

                    __TEXT                           206.2M      270

                    __UNICODE                          556K        2

                    mapped file                      181.4M      150

                    shared memory                     16.4M       12

                    ===========                     =======  =======

                    TOTAL                            776.6M     1278

                     

                    Model: iMac14,2, BootROM IM142.0118.B47, 4 processors, Intel Core i7,

                    3.5 GHz, 24 GB, SMC 2.15f7

                    Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB

                    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE,

                    0x45424A3430554738454655352D474E4C2D46

                    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE,

                    0x45424A3430554738454655352D474E4C2D46

                    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x04CB,

                    0x414D3155313642433852322D42314A532020

                    Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x04CB,

                    0x414D3155313642433852322D42314A532020

                    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111),

                    Broadcom BCM43xx 1.0 (7.21.171.130.1a1)

                    Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports

                    Network Service: Ethernet, Ethernet, en0

                    PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@192,0,0

                    PCI Card: ethernet, Ethernet Controller, Thunderbolt@191,0,0

                    PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@196,0,0

                    Serial ATA Device: APPLE SSD SM0512F, 500.28 GB

                    Serial ATA Device: ST1000LM024 HN-M101MBB, 1 TB

                    USB Device: USB 3.0 Bus

                    USB Device: USB audio CODEC

                    USB Device: LDR USB Device

                    USB Device: USB 3.0 Bus

                    USB Device: BRCM20702 Hub

                    USB Device: Bluetooth USB Host Controller

                    USB Device: FaceTime HD Camera (Built-in)

                    USB Device: Keyboard Hub

                    USB Device: Apple Keyboard

                    USB Device: PIXELA HDTV Capture USB Device

                    Thunderbolt Bus: iMac, Apple Inc., 23.10

                    Thunderbolt Device: Thunderbolt Station, CalDigit, Inc., 3, 30.1

                    • 8. Re: 設定エラー 16
                      assause Adobe Community Professional & MVP

                      そもそも10.10以降ではCS6は動作保証外です。

                      下記では10.12として明示されていますが、実際の動作保証は10.9までです。

                      Mac OS Sierra(10.12)のCS6製品への対応状況

                       

                      CS6を使用されるのであれば、動作保証されている10.9までの利用にとどめましょう。

                      10.12についてはCC 2017以降が公式の動作保証対応になるので、改めての契約が必要です。

                       

                      または自己責任で使用されるかで、トラブル対応も自らできることが前提ですが、

                      今回のように解決策を望まれるようなことであれば、今後のトラブル発生時においても

                      難しいと思うので、やはり利用自体を避けたほうが無難です。

                       

                      あと前回もガイドラインを明示していますが、そこでも記載されているように、

                      本名を含む個人情報関連の記載は避けてください。

                      • 9. Re: 設定エラー 16
                        Yamo74 Most Valuable Participant

                        登美雄黒80524424さん

                        一度、新しく質問を起こして頂けますか?

                        このやりとりも、1年前に投稿し解決済みの質問者であるさやか渡29425068さんへメールで送信されてしまっており、ご本人にはもう無関係の内容ですから、ちょっと迷惑かと思います。

                         

                        また「担当者」というものはこのフォーラムにはおりません。9割方、単に通りがかった一般ユーザーです。

                         

                        下記URLのフォーラムで新たにご質問されるのがよいかと思います。

                        ダウンロード、インストール、セットアップ (Japan)