8 Replies Latest reply on Sep 26, 2016 5:16 PM by Steve Grisetti

    Just Insalled Elements on New Computer but Media is Offline

    Leeat

      I have just installed premiere elements 11 on my new computer and tried to open a project I was working on on my old computer but all the media is offline. When it asks me 'where is the file?' and I select the file from it's location (on my external hard drive) it gives me an 'add media failure' 'the importer reported a generic error'.

       

      How can I keep working on this project? Will I have to start the project again from scratch?

       

      I am using 64 bit Windows 10 PC

       

      Thanks,

      Lee'at