Hello, a few days I registered an account and choose "Photographer" plan, I see a promotion "Get 10 free images within first month" and I want to try it.
Yesterday I tried to find some image, tried to download it to see the promotion works, I fond an image, there are only 3 buttons:
- License & Save to Computer
- Save Preview to Computer
- Find Similar
I thought It's free for the first month, so I clicked "License & Save to Computer", but then I have been charged £95.
I was very shocked, tried to contact support but yesterday they told me to wait 24hrs, today I chat again and they told me "no refund for Adobe Stock External License."
I thought I have 10 free images but now I lost £95, this money is very big for me, I don't know why this is external license.
Please help me, please show me a way, a link or someone I can contact to talk about my issue !
Help me ! Thank you so much !
The 10 images/month plan is for Standard images.
The image you have licensed is from the Premium collection - these images are available as on-demand purchases. Please check the FAQ for further details - Common Questions, Adobe Stock
Please contact the support team again to ask if a refund exception can be made - Contact Customer Care