So is any one even checking Acrobat forums? I never seem to get any replies
I am sorry for late response.
Could you please let me know the version of Acrobat installed on the machine?
Which operating system is installed on the machine- Windows/Mac?
You might try below mention steps:
1- Check if there is an update for Acrobat, launch Acrobat>navigate to Help menu>and click Check for Updates.
2- Disable Protected View, click on Edit>then click Preferences>select Security(Enhanced)>select Off under Protected View>and click OK.
3- If that doesn't work, try to repair Acrobat installation, under Help menu>click Repair Installation.
Let me know the results.
I have acrobat dc pro on a mac running 10.11.6. My version looks to be up to date. I couldn't find "protected view" in "security( enhanced)". That sounds like a pc option. If i do need to repair the the acrobat installation how would i go about that?
I am sorry for the delay in response.
You might have version 10.1.16 installed on your Mac, and Repair Installation option is not available on Mac.
Could you please let me know the version of Mac OS installed?
Would it be possible for you to share the screenshot of the screen? Please visit the following link for the same: