2 Replies Latest reply on Sep 14, 2016 8:12 AM by alexanderf160914

    Acrobat Comparison Does Not Work 11.0.17

    alexanderf160914

      I am trying to compare two distinct PDF documents, both of which are are in the Japanese language.  Each document is ~20 pages, and has verifiable differences, as found with simple human review and using ExamDiff Pro.  When I try to compare these two documents (or any other Japanese documents) I receive the below error:

       

      screenshot-1.png

       

       

      Once the comparison completes, Acrobat says no differences were found between the documents.  We also see this issue in the Japanese GUI version of Acrobat (though I am unsure of the version #)

       

      Has anyone else seen this, and if so, what is the solution -if any?