1 2 Previous Next 45 Replies Latest reply on Jun 18, 2018 1:18 PM by savagequest Branched to a new discussion.

    Adobe Stock slow and unresposive

    bruceh20024802 Level 1

      I am on an business network and using windows 7 64bit sp-1 fully patched.

      Internet Explorer version 11, fully patched.

      I can get to all the websites, port 80 and 443 is open.

       

      When I go to "Royalty free images, photos, and graphics | Adobe Stock" with out logging into my Adobe account the images appear quickly and the internet explore responds well.

       

      But when I login to my adobe account it is very slow, unresponsive and will give me the message "ADOBE.COM IS NOT RESPONDING DO TO A LONG-RUNNING SCRIPT." and sometimes log me out.

       

      I have checked this on two different computers on the network, same loads, and they do the same thing.

       

      What could be causing this or how can I correct it?

        • 1. Re: Adobe Stock slow and unresposive
          Brad Lawryk Adobe Community Professional & MVP

          Out of curiosity have you tried clearing your browser cache memory?

          • 2. Re: Adobe Stock slow and unresposive
            bruceh20024802 Level 1

            Yes, I have done all the trouble shooting steps that I could find listed, including clearing the cash

            • 3. Re: Adobe Stock slow and unresposive
              charharvey_99 Level 1

              *tears of complete frustation* I'm experiencing the same problem with painfully slow loading time (I'm on a 20 MB fibre optic line) and have spoken to others also experiencing the same problem. #Adobe – seriously, this is not acceptable. You need to do something about the slow speed of your site when linked in through cloud. It's so unbearably slow that i simply cannot bear to use it. And then wondering how much business you're loosing because of this. Please help!!

              1 person found this helpful
              • 4. Re: Adobe Stock slow and unresposive
                Jamesquine Level 1

                I agree. I use lots of stock photo sites. Adobe is the worst. Not only is it slow, whoever is tagging doesn't know what they are doing. The searches often yield completely unrelated results. I actually compare the search terms between Adobe and iStock or 123rf and it's night and day. Those other sites know what they are doing. Adobe is likely using the same super slow servers it uses for the cloud, which take so long to sync that I've long ago ceased even attempting to sync the cloud to my Mac. Maybe Google or Apple will buy Adobe. Then we would have something great!

                • 5. Re: Adobe Stock slow and unresposive
                  oliverl44619553 Level 1

                  Same here. I'm going to cancel my subscription if Adobe doesn't fix this soon.

                  • 6. Re: Adobe Stock slow and unresposive
                    EvilBugQueen1 Adobe Employee

                    Hi James,

                     

                    Are you still experiencing issues on the Adobe Stock site? Regarding issues with tagging, please provide feedback here: Adobe Stock Contributors

                     

                    EBQ

                    • 7. Re: Adobe Stock slow and unresposive
                      EvilBugQueen1 Adobe Employee

                      Hi Oliver,

                       

                      Are you still experiencing a slow response on the Adobe Stock site?

                       

                      EBQ

                      • 8. Re: Adobe Stock slow and unresposive
                        pjmwilliams Level 1

                        I am also having problems with this same issue...slow loading pages...not just the search but just after I log on, too.  I have cleared my cache.  This has been going on about two weeks.  Before then, the pages loaded quickly.

                        • 9. Re: Adobe Stock slow and unresposive
                          EvilBugQueen1 Adobe Employee

                          Hi Patti,

                           

                          I'm sorry for this inconvenience. I'll raise an issue with our engineering team and I may contact you for additional information.

                           

                          EBQ

                          • 10. Re: Adobe Stock slow and unresposive
                            oliverl44619553 Level 1

                            Yes, I am still experiencing a slow repsonse. I made a video:

                             

                            Scrolling with the mouse wheel is almost impossible on Adobe Stock and results in sudden big jumps (as you can see in the video). Firefox even becomes unresponsive after clicking on a thumbnail. Problem occurs on multiple Workstations. Chrome seems to work better than Firefox, but most people in our company work with Firefox.

                            • 11. Re: Adobe Stock slow and unresposive
                              elliotagro Level 1

                              Same here - its painfully slow. I wish I hadn't signed up for a year as there are much better options out there now.

                               

                              @adobe - Can I cancel mid way through a contract if the stock photo site is unusably slow for my entire team? I have tried different computers / networks browsers - always awful.

                              • 12. Re: Adobe Stock slow and unresposive
                                EvilBugQueen1 Adobe Employee

                                Hi EA,

                                 

                                We would really like to find out why you are experiencing this slowness, because we have not been able to duplicate this issue. Please respond to the PM I am sending you. We appreciate your help with this matter.

                                 

                                EBQ

                                • 13. Re: Adobe Stock slow and unresposive
                                  朋久和74264956 Level 1

                                  I am in Tokyo and experiencing the same slow/ unresponsiveness.  All I want to do is a quick search and Adobe freezes up...

                                  HELP US ADOBE!

                                  • 14. Re: Adobe Stock slow and unresposive
                                    EvilBugQueen1 Adobe Employee

                                    Sending you a P. M.

                                     

                                    EBQ

                                    • 15. Re: Adobe Stock slow and unresposive
                                      Patrick Nile Level 1

                                      It is extremely slow and unresponsive for me too. Can't even browse. Please can someone fix this?!

                                      • 16. Re: Adobe Stock slow and unresposive
                                        EvilBugQueen1 Adobe Employee

                                        Hi J.D.,

                                         

                                        1. What operating system and browser are you running?
                                        2. Is this only occurring on the Adobe Stock website or does it occur on other sites?
                                        3. What happens if you switch your browser to incognito or private mode?

                                         

                                        EBQ

                                        • 17. Re: Adobe Stock slow and unresposive
                                          mikeven77 Level 1

                                          I also have very slow load times on the Adobe Stock website. It use to load very fast and was easy to browse, but ever since you guys added the filter option to the right of the search bar everything is painfully slow.

                                           

                                          Yes, I also have horrible results with the mouse scroll wheel. This is unacceptable for us who are paying 80 bucks a month for full service.

                                          • 18. Re: Adobe Stock slow and unresposive
                                            pjmwilliams Level 1

                                            Hello Everyone...I posted my issues way up earlier in this thread.  I have found that GOOGLE was making the search very slow and unresponsive.  I now try to always remember to use FIREFOX and I have had no issues with the searches being slow.

                                             

                                            I prefer Google, but not for this particular task.  Try it and see for yourself!

                                            2 people found this helpful
                                            • 19. Re: Adobe Stock slow and unresposive
                                              smbfrei Level 1

                                              Wow, pjmwilliams thank you for posting that! I switched from chrome to safari for it, and it seems much better for me as well.

                                              • 20. Re: Adobe Stock slow and unresposive
                                                Maddyu Level 1

                                                I am having the same problem on all browsers (Chrome,Edge, Opera, Mozilla).  For the past week, getting slower and slower and now the page completely crashes. Even when i try to refresh screen.  Tried everything!

                                                • 21. Re: Adobe Stock slow and unresposive
                                                  EvilBugQueen1 Adobe Employee

                                                  Hi M.U.,

                                                   

                                                  Can you please try the steps here: White page when visiting Adobe Stock  and let me know if this resolves your issue or not?

                                                   

                                                  Thanks,

                                                   

                                                  EBQ

                                                  1 person found this helpful
                                                  • 22. Re: Adobe Stock slow and unresposive
                                                    Maddyu Level 1

                                                    Hi EBQ,

                                                    Thank you for responding. Attached are screen shots.  I did the work around

                                                    #2 option which seems to be working on Edge (at this time (?)).  It was

                                                    working on Opera but now it has returned back to being unresponsive again.

                                                    It hasn't worked at all on Mozilla--just can't read the script???  I had

                                                    the same problem with Chrome earlier on in the month and uninstalled it

                                                    from my PC out of pure frustration.

                                                     

                                                    Just a heads up on this the only thing that these browsers have in common

                                                    is that the default search settings is Google. So the issue may be coming

                                                    from Google being the default search engine????  I have never encountered

                                                    having the same problem on four distinct browsers.

                                                     

                                                    Edge seems to be working for now..... i haven't been able to get my

                                                    monthly stock subscription of 10 this month and last month i think i have 5

                                                    left for now, a total of 15 currently--because of Adobe Stock crashing.

                                                    And I don't want to lose or not being able to get them with my current

                                                    subscription coming up this month with an additional 10 more images.    So

                                                    that is my only concern for now.

                                                     

                                                    Another factor is that also when u do like an image and u want to "save to

                                                    your CC library" from website.....it takes forever for the selection window

                                                    to show up too.  On Edge the lil spinning dial appears showing that the

                                                    browser is thinking to get the download button to appear so u can either

                                                    purchase or send to CC library.  The other browsers its taking like 45-50

                                                    seconds and if they do appear to change a folder to place image in --just

                                                    doesn't work you cant.  My "Horse Folder" is like my current "main folder"

                                                    for every image i am finding on site because i don't want the page to crash

                                                    and when you are going through "pages" of images to review when it does

                                                    crash you won't remember page u were on and u have to start all over with

                                                    the search.

                                                     

                                                    i would love to have Stock to work on all the browsers but one is good for

                                                    me currently.  If it stops i will most likely post again.

                                                    Once again thank you for responding.

                                                    Maddy

                                                    p.s. Total separate issue(?):  I am a contributor as well to Adobe

                                                    Stock.....before this past month i was able to see the "Sort by" button:  #

                                                    of views of my stock, rather than just sort by "sales" and "date" option.

                                                    Are we unable to have that option any longer? The point being is that  "the

                                                    view option" is good for me to see what images are attracting viewers

                                                    (popular vs. which ones are not popular) on Stock.  Actually, when

                                                    reflecting on the view option not showing the # of views actually happened

                                                    when the browsers started to get really slow. I don't know if it is a

                                                    coincidence or not?

                                                     

                                                    On Tue, May 23, 2017 at 5:49 PM, EvilBugQueen1 <forums_noreply@adobe.com>

                                                    • 23. Re: Adobe Stock slow and unresposive
                                                      EvilBugQueen1 Adobe Employee

                                                      Hi M. U.

                                                       

                                                      I would like to help you further with this issue. Please watch your inbox for a PM from me.

                                                       

                                                      EBQ

                                                       

                                                      • 24. Re: Adobe Stock slow and unresposive
                                                        RadioHunter Level 1

                                                        Its almost October 2017 and I am still having this same problem... very laggy, slow & unresponsive.  Typing is a joke. This is extremely frustrating. Website is unusable in this condition. I'm recommending we discontinue using this service as it's very unproductive to spend 3-4 times longer then required on such a simple task as browsing for stock images. CLOUD SUCKS

                                                        • 25. Re: Adobe Stock slow and unresposive
                                                          EvilBugQueen1 Adobe Employee

                                                          Hi LC,

                                                           

                                                          There were some issues that were causing several of Adobe's sites, including our Stock website, to perform slowly this morning and they were recently resolved.

                                                           

                                                          Can you please try again and let us know if you continue to have performance issues.

                                                           

                                                          EBQ

                                                           

                                                          • 26. Re: Adobe Stock slow and unresposive
                                                            georget98161804 Level 1

                                                            This seems to be an ongoing, consistent issue with site performance...

                                                            • 27. Re: Adobe Stock slow and unresposive
                                                              RadioHunter Level 1

                                                              Server issues? its 2017.... This is always an ongoing, consistent issue with the Adobe Stock site. Its extremely slow and laggy. The Adobe site is simply unable to deliver the performance expected from users in 2017. It feels like I am working on a dial-up connection. I have already recommended that my entire staff move to a competing service.

                                                               

                                                              Our clients expect results, not excuses.

                                                              • 28. Re: Adobe Stock slow and unresposive
                                                                EvilBugQueen1 Adobe Employee

                                                                If you can provide further details of the issue we would be able to troubleshoot this for you. It appears just a few users are reporting this issue. Feel free to PM me, we are concerned about reports of performance issues but without further information there isn't much we can do to help you with this.

                                                                 

                                                                EBQ

                                                                • 29. Re: Adobe Stock slow and unresposive
                                                                  jaydobe Level 1

                                                                  I think it's a server problem? I am in Asia but on a 100mbps Fibr and can download movies and games at 12mbps actual download speed. However when I license and download images from ASP (Adobe Stock Photos) it takes 20 second to download a 4mbps photo.

                                                                  • 30. Re: Adobe Stock slow and unresposive
                                                                    savagequest Level 1

                                                                    Same issue here, very slow - hard to work with!

                                                                     

                                                                    I'm running a Mac Pro with macOS High Sierra

                                                                    running the latest version of Chrome

                                                                    fully loaded memory capacity

                                                                    super responsive graphics card

                                                                    high-speed corporate internet over 100/mbs download

                                                                     

                                                                    ---  And, yes, I've cleared my cache over and over ---

                                                                     

                                                                    Nothing else on the internet runs this slow on my computer, that I've come across in the last 8 month! 

                                                                     

                                                                    Please Help!

                                                                    Savage

                                                                    • 31. Re: Adobe Stock slow and unresposive
                                                                      smartcraft Level 1

                                                                      I do have exactly the same problem.

                                                                      When I am not logged in, adobe stock is quite quick and responsive, but once I am connected to my account the website slows down so dramatically, that it is hardly usable. The problem is slightly better with "firefox" than with "chrome".....

                                                                      I guess, that the problem ist hte connection to the apps via cloud, the upload makes the search so much slower....

                                                                      For my workflow the connection to "library" does not make much sense anyway. I like to work with smart objects, but when the content is replaced after licensing, the pictures are in the "wrong" color-space and the "wrong" file-format, because the pictures are sRGB and jpeg and not AdobeRGB and tiff, or psd. So I have to download the files separately anyway. an replace the preview-files manually.

                                                                       

                                                                      Is there a way to cut the connection to the apps, or have a second account for the same user? An account, that does not connect to my apps and hence is more responsive?

                                                                      • 32. Re: Adobe Stock slow and unresposive
                                                                        savagequest Level 1

                                                                        I just tried using the site in Safari, and the response time is so much faster!  However, I still prefer to use Chrome because our work environment is Chrome based and I'd rather not have two different browsers running just to use one site.  I guess I'll suffer the waiting time until this is resolved.

                                                                         

                                                                        Thanks again for the post, if you do not need to be on Chrome this should help tremendously!!

                                                                        • 33. Re: Adobe Stock slow and unresposive
                                                                          EvilBugQueen1 Adobe Employee

                                                                          Hi MS,

                                                                           

                                                                          Sorry for the late reply to your post. I did see that you later replied that switching to Safari seemed to remedy the problem, but that post was deleted. Can you confirm if this did fix your issue please?

                                                                           

                                                                          EBQ

                                                                          • 34. Re: Adobe Stock slow and unresposive
                                                                            EvilBugQueen1 Adobe Employee

                                                                            Hi MS,

                                                                             

                                                                            Sometimes browser extensions can affect the performance within a browser. If you can provide additional details, I'd be happy to help troubleshoot. Unfortunately this doesn't appear to be a global issue.

                                                                             

                                                                            EBQ

                                                                            • 35. Re: Adobe Stock slow and unresposive
                                                                              smartcraft Level 1

                                                                              Hi Evil Bug Queen,

                                                                              no, for me the problem is not solved.

                                                                              "Adobe Stock" ist fine, as long as I am not logged in. The very Moment my account ist connected, the website slows down dramatically. To change browser does sometimes help, sometimes not.

                                                                              By the way:

                                                                              To my surprise, I found out, that the filter-Menue ist not the same in "chrome", like in "firefox"......

                                                                              instead of "Photo, Illustration, Vektor",etc. in "firefox", in "chrome" there ist: Application: "Photoshop, Illustrator, In Design, Premier Pro", that ist weird.... by the way to filter for application is not very helpful I think, but at least it is not a problem, but I am missing the other useful filters like: "orientation, sharpness, color" etc.

                                                                               

                                                                              But still the problem is, that when I log in, the websitew is really really slow and unresponsive!

                                                                              Question:

                                                                              Is there a way to "cut" this connection? I do not really use the function to connect Adobe Stock to my libraries anyway. This does not make too much sense for me. I would prefer to have a quick website. Best would be to have "hoverr-over enlargement" of the pictures, like "fotolia" has. "Fotolia" is actually the much better website!!!!

                                                                              Kind regards

                                                                              Martin

                                                                              • 36. Re: Adobe Stock slow and unresposive
                                                                                savagequest Level 1

                                                                                Hi EBQ,

                                                                                Switching to Safari only helped the overall speed of the site and did not help any other issues.  I did not delete the Safari post, although I did edit the post to explain my situation better and let others know that if they use Safari, the response time does improve.  

                                                                                 

                                                                                My issues are still that the application connection takes 2-4 times as long as just manually downloading the images and opening them up in the appropriate apps. Opening images directly from the apps themselves or opening from the AS site to the apps have never proven to be an efficient way for me to work.  I've also had a few cases where the thumbnails within the apps were not what was intended, and I've spent wasted time recovering license credits for said assets. 

                                                                                 

                                                                                Other issues are minimal and mostly personal preferences for usability, like, why the Library window is so small and difficult to crawl through if you have too many main categories (creating a large library list becomes pointless).  We work with a large number of clients and have several verticals per each client, so I really utilize an ability to group and section off assets under multiple categories.  Since this has become an issue using AS, I've just developed a workaround for now. 

                                                                                 

                                                                                 

                                                                                Cheers,

                                                                                MS

                                                                                • 37. Re: Adobe Stock slow and unresposive
                                                                                  EvilBugQueen1 Adobe Employee

                                                                                  Thank you for the more specific feedback, Mark. I'll pass this on to the feature team that works with Creative Cloud integration.

                                                                                   

                                                                                  EBQ

                                                                                  • 38. Re: Adobe Stock slow and unresposive
                                                                                    EvilBugQueen1 Adobe Employee

                                                                                    Hi Martin,

                                                                                     

                                                                                    RE: The filter-Menue ist not the same in "chrome", like in "firefox"......

                                                                                    instead of "Photo, Illustration, Vektor",etc. in "firefox", in "chrome" there ist: Application: "Photoshop, Illustrator, In Design, Premier Pro", that ist weird.... by the way to filter for application is not very helpful I think, but at least it is not a problem, but I am missing the other useful filters like: "orientation, sharpness, color" etc.

                                                                                     

                                                                                    I am not seeing this behavior on the stock website. The filter menus are the same on the browsers, however the hover menu, when you mouseover an image thumbnail, you will see references to the applications, like this below. I took this screenshot from Firefox while signed in.

                                                                                     

                                                                                    Regarding the site being slow. Do you have any extensions or add-ons running in your browser(s)? Can you try disabling them and see if that improves the site behavior?

                                                                                     

                                                                                    Are you running Adobe applications while you are browsing the Adobe Stock website?

                                                                                     

                                                                                    EBQ

                                                                                    • 39. Re: Adobe Stock slow and unresposive
                                                                                      smartcraft Level 1

                                                                                      Hello,

                                                                                      please find screenshots attached, that show different filter menues. Maybe there is some other reason. But this is not a problem, it is just an intererresting fact.

                                                                                       

                                                                                      The mere probleme ist the speed of work.

                                                                                      To deactivate all add-ons did not help.

                                                                                      Yes, of course I am running Adobe applications. I am working with them the whole day.

                                                                                       

                                                                                      Every user, that I have talked with, suffers the problem with the slow and unresponsive Adobe Stock website.

                                                                                       

                                                                                      And it is a fact, that once I am logged off, the website ist fine to use. It is still not as good as fotolia, but the speed is O.K.

                                                                                       

                                                                                      Any other idea?

                                                                                       

                                                                                      Thanxs for your help.

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