Out of curiosity have you tried clearing your browser cache memory?
Yes, I have done all the trouble shooting steps that I could find listed, including clearing the cash
1 person found this helpful
*tears of complete frustation* I'm experiencing the same problem with painfully slow loading time (I'm on a 20 MB fibre optic line) and have spoken to others also experiencing the same problem. #Adobe – seriously, this is not acceptable. You need to do something about the slow speed of your site when linked in through cloud. It's so unbearably slow that i simply cannot bear to use it. And then wondering how much business you're loosing because of this. Please help!!
I agree. I use lots of stock photo sites. Adobe is the worst. Not only is it slow, whoever is tagging doesn't know what they are doing. The searches often yield completely unrelated results. I actually compare the search terms between Adobe and iStock or 123rf and it's night and day. Those other sites know what they are doing. Adobe is likely using the same super slow servers it uses for the cloud, which take so long to sync that I've long ago ceased even attempting to sync the cloud to my Mac. Maybe Google or Apple will buy Adobe. Then we would have something great!
Same here. I'm going to cancel my subscription if Adobe doesn't fix this soon.
Are you still experiencing a slow response on the Adobe Stock site?
I am also having problems with this same issue...slow loading pages...not just the search but just after I log on, too. I have cleared my cache. This has been going on about two weeks. Before then, the pages loaded quickly.
I'm sorry for this inconvenience. I'll raise an issue with our engineering team and I may contact you for additional information.
Yes, I am still experiencing a slow repsonse. I made a video:
Scrolling with the mouse wheel is almost impossible on Adobe Stock and results in sudden big jumps (as you can see in the video). Firefox even becomes unresponsive after clicking on a thumbnail. Problem occurs on multiple Workstations. Chrome seems to work better than Firefox, but most people in our company work with Firefox.
Adobe Stock is the slowest website ever. It takes about a full minute, minute and a half to wait for a page to load. In our day and age that's about as painful as it gets. Feels like I've reverted to dial up.
Same here - its painfully slow. I wish I hadn't signed up for a year as there are much better options out there now.
@adobe - Can I cancel mid way through a contract if the stock photo site is unusably slow for my entire team? I have tried different computers / networks browsers - always awful.
We would really like to find out why you are experiencing this slowness, because we have not been able to duplicate this issue. Please respond to the PM I am sending you. We appreciate your help with this matter.
I am in Tokyo and experiencing the same slow/ unresponsiveness. All I want to do is a quick search and Adobe freezes up...
HELP US ADOBE!
Sending you a P. M.
It is extremely slow and unresponsive for me too. Can't even browse. Please can someone fix this?!
- What operating system and browser are you running?
- Is this only occurring on the Adobe Stock website or does it occur on other sites?
- What happens if you switch your browser to incognito or private mode?
I also have very slow load times on the Adobe Stock website. It use to load very fast and was easy to browse, but ever since you guys added the filter option to the right of the search bar everything is painfully slow.
Yes, I also have horrible results with the mouse scroll wheel. This is unacceptable for us who are paying 80 bucks a month for full service.
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Hello Everyone...I posted my issues way up earlier in this thread. I have found that GOOGLE was making the search very slow and unresponsive. I now try to always remember to use FIREFOX and I have had no issues with the searches being slow.
I prefer Google, but not for this particular task. Try it and see for yourself!
Wow, pjmwilliams thank you for posting that! I switched from chrome to safari for it, and it seems much better for me as well.
I am having the same problem on all browsers (Chrome,Edge, Opera, Mozilla). For the past week, getting slower and slower and now the page completely crashes. Even when i try to refresh screen. Tried everything!
Thank you for responding. Attached are screen shots. I did the work around
#2 option which seems to be working on Edge (at this time (?)). It was
working on Opera but now it has returned back to being unresponsive again.
It hasn't worked at all on Mozilla--just can't read the script??? I had
the same problem with Chrome earlier on in the month and uninstalled it
from my PC out of pure frustration.
Just a heads up on this the only thing that these browsers have in common
is that the default search settings is Google. So the issue may be coming
from Google being the default search engine???? I have never encountered
having the same problem on four distinct browsers.
Edge seems to be working for now..... i haven't been able to get my
monthly stock subscription of 10 this month and last month i think i have 5
left for now, a total of 15 currently--because of Adobe Stock crashing.
And I don't want to lose or not being able to get them with my current
subscription coming up this month with an additional 10 more images. So
that is my only concern for now.
Another factor is that also when u do like an image and u want to "save to
your CC library" from website.....it takes forever for the selection window
to show up too. On Edge the lil spinning dial appears showing that the
browser is thinking to get the download button to appear so u can either
purchase or send to CC library. The other browsers its taking like 45-50
seconds and if they do appear to change a folder to place image in --just
doesn't work you cant. My "Horse Folder" is like my current "main folder"
for every image i am finding on site because i don't want the page to crash
and when you are going through "pages" of images to review when it does
crash you won't remember page u were on and u have to start all over with
i would love to have Stock to work on all the browsers but one is good for
me currently. If it stops i will most likely post again.
Once again thank you for responding.
p.s. Total separate issue(?): I am a contributor as well to Adobe
Stock.....before this past month i was able to see the "Sort by" button: #
of views of my stock, rather than just sort by "sales" and "date" option.
Are we unable to have that option any longer? The point being is that "the
view option" is good for me to see what images are attracting viewers
(popular vs. which ones are not popular) on Stock. Actually, when
reflecting on the view option not showing the # of views actually happened
when the browsers started to get really slow. I don't know if it is a
coincidence or not?
On Tue, May 23, 2017 at 5:49 PM, EvilBugQueen1 <email@example.com>
Hi M. U.
I would like to help you further with this issue. Please watch your inbox for a PM from me.
Its almost October 2017 and I am still having this same problem... very laggy, slow & unresponsive. Typing is a joke. This is extremely frustrating. Website is unusable in this condition. I'm recommending we discontinue using this service as it's very unproductive to spend 3-4 times longer then required on such a simple task as browsing for stock images. CLOUD SUCKS
There were some issues that were causing several of Adobe's sites, including our Stock website, to perform slowly this morning and they were recently resolved.
Can you please try again and let us know if you continue to have performance issues.
This seems to be an ongoing, consistent issue with site performance...
Server issues? its 2017.... This is always an ongoing, consistent issue with the Adobe Stock site. Its extremely slow and laggy. The Adobe site is simply unable to deliver the performance expected from users in 2017. It feels like I am working on a dial-up connection. I have already recommended that my entire staff move to a competing service.
Our clients expect results, not excuses.
If you can provide further details of the issue we would be able to troubleshoot this for you. It appears just a few users are reporting this issue. Feel free to PM me, we are concerned about reports of performance issues but without further information there isn't much we can do to help you with this.
I think it's a server problem? I am in Asia but on a 100mbps Fibr and can download movies and games at 12mbps actual download speed. However when I license and download images from ASP (Adobe Stock Photos) it takes 20 second to download a 4mbps photo.